Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
Generic

Carsen Hagen

Murray,UT

Summary

I am a driven customer service professional always looking for where I can help or go above and beyond. I have a passion for outdoors studying wildlife ecology. I am looking for a role now that will grow my experience and teach me the skills necessary for success.

Overview

6
6
years of professional experience

Work History

Self-Pay Collector

Surgery Partners
Remote, UT
11.2024 - Current
  • Adjust and set up payment plans.
  • Collect declined payments.
  • Receive incoming phone calls and answer billing questions.
  • Gather missing information on accounts.

Leasing Agent and Customer Service Representative

Wasatch Property Management
11.2023 - 08.2024
  • Answer incoming phone calls
  • Giving apartment information and guided tours, helping prospects fill out applications
  • Handle all resident complaints
  • Oversee renewal process: making sure all information is uploaded and all documents have been received, keep residents on task to meet deadlines, ensuring all paperwork has correct information and all signatures are on the documents
  • Manage maintenance schedule

Shift Supervisor

Beans and Brews
Midvale
05.2019 - 04.2024
  • Open the store, make sure that everything is working properly, assign tasks to crew, ensure that all shift responsibilities have been completed, handle complaints

Leasing Agent

Odessa Apartments
South Jordan, UT
01.2020 - 08.2020
  • Answer all incoming phone calls
  • Give pricing for apartments
  • Give tours and guide applicants through signing of leases and handle all apartment scheduling.

Education

Utah State University
Logan, Utah
01.2023

Salt Lake Community College
Taylorsville, Utah
01.2021

Murray High School
Murray, Utah
01.2019

Skills

  • Problem solving
  • Proactive thinker
  • Highly cooperative
  • Consistent customer service
  • Billing inquiries
  • Time management
  • Detail orientation
  • Self motivation

Extracurricular Activities

USU Wildlife Society: August 2021-May 2023

Timeline

Self-Pay Collector

Surgery Partners
11.2024 - Current

Leasing Agent and Customer Service Representative

Wasatch Property Management
11.2023 - 08.2024

Leasing Agent

Odessa Apartments
01.2020 - 08.2020

Shift Supervisor

Beans and Brews
05.2019 - 04.2024

Utah State University

Salt Lake Community College

Murray High School

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Carsen Hagen