Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Tanaka

Chico,CA

Summary

Dedicated professional with strong skills in patient account management and effective communication. Proven ability to resolve inquiries and enhance customer satisfaction, ensuring billing accuracy and fostering positive patient relationships.

Overview

6
6
years of professional experience

Work History

Self Pay Collector

Surgery Partners
Remote
01.2025 - Current
  • Managed collections for outstanding patient accounts, ensuring timely payments and reducing delinquency rates.
  • Utilized billing software to track payments and communicate effectively with patients regarding account status.
  • Resolved patient inquiries related to billing and payment plans, fostering positive relationships and enhancing customer satisfaction.
  • Collaborated with healthcare providers to verify insurance information and facilitate accurate claims processing.

Medical Records Clerk /Front Desk Receptionist

Surgery Partners
Chico, CA
05.2024 - 01.2025
  • Processed requests for medical records, maintaining confidentiality and adhering to HIPAA regulations.
  • Managed patient records using electronic health record (EHR) systems to ensure accuracy and compliance.
  • Collaborated with healthcare staff to streamline documentation processes, enhancing workflow efficiency.
  • Organized and maintained physical filing systems for easy retrieval of patient information.
  • Assisted patients by managing phone inquiries and registering them efficiently.
    Collected payments to support overall patient satisfaction.

Patient Care Assistant /Administrative Clerk

Surgery Partners
Walnut Creek, CA
05.2021 - 05.2024
  • Monitored vital signs and reported changes to healthcare team, maintaining high standards of patient safety and care.
  • Assisted nursing staff in delivering patient care, ensuring comfort and support during preoperative and postoperative phases.
  • Prepared patients for surgery by providing education on procedures, fostering informed consent and anxiety reduction.
  • Coordinated with scheduling team and physicians to ensure timely preparation of patient paperwork required for surgeries.

Schedule Coordinator

Comforcare Home Services
Orinda, CA
03.2020 - 05.2021
  • Coordinated scheduling for caregivers and clients to optimize service delivery and enhance client satisfaction.
  • Implemented efficient communication processes between staff and clients to ensure timely updates and service continuity.
  • Trained new staff on scheduling protocols, enhancing team efficiency and adherence to best practices.
  • Oversaw daily operations of the scheduling department, ensuring accuracy in caregiver assignments and client needs assessment.

Education

High School Diploma -

Johansen Hight School
Modesto, CA

Skills

    Patient account management

    Customer service management

    Effective phone communication

    Computer applications

    Time management

    Team leadership

    Conflict resolution

    Management

Timeline

Self Pay Collector

Surgery Partners
01.2025 - Current

Medical Records Clerk /Front Desk Receptionist

Surgery Partners
05.2024 - 01.2025

Patient Care Assistant /Administrative Clerk

Surgery Partners
05.2021 - 05.2024

Schedule Coordinator

Comforcare Home Services
03.2020 - 05.2021

High School Diploma -

Johansen Hight School