Carson Barber
LAFAYETTE
Summary
Dedicated Shift Lead known for exceptional customer service and effective conflict resolution. Proven ability to mentor staff, streamline operations, and improve guest satisfaction through innovative training and support.
Overview
7
7
years of professional experience
Work History
Shift Lead
Ziggi's Coffee
Thornton, CO
09.2023 - Current
- Supervised daily operations, ensuring efficient workflow and team collaboration.
- Trained and mentored new baristas on beverage preparation and customer service protocols.
- Implemented inventory management systems to streamline stock control processes.
- Assisted in scheduling shifts, optimizing staff coverage for peak hours.
- Resolved customer complaints, improving satisfaction through effective communication strategies.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Barista Trainer
STARBUCKS COFFEE COMPANY
Lafayette, CO
07.2021 - 08.2023
- Trained new baristas on beverage preparation and customer service standards.
- Developed training materials to enhance onboarding and skill development for staff.
- Ensured consistency in product quality by monitoring training sessions and providing feedback.
- Collaborated with management to identify areas for training improvement and address gaps.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
Clean and Set Employee
Lionsgate Event Center
Lafayette, CO
06.2019 - 03.2020
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered services to customer locations within specific timeframes.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
Bachelor of Arts - English Composition
University of Colorado Denver
Denver, CO05-2027
High School Diploma -
Centaurus High School
Lafayette, CO05-2022
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Work delegation
- Sales proficiency
- Operations monitoring
- Loss prevention
- Operations management
- Coaching and mentoring
- Crew coordination
- Inventory management
- Quality control
- Conflict management
Timeline
Shift Lead
Ziggi's Coffee
09.2023 - Current
Barista Trainer
STARBUCKS COFFEE COMPANY
07.2021 - 08.2023
Clean and Set Employee
Lionsgate Event Center
06.2019 - 03.2020
Bachelor of Arts - English Composition
University of Colorado Denver
High School Diploma -
Centaurus High School