Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carson Heskett

Virginia Beach,VA

Summary

Adept at managing high-stress situations, I enhanced customer loyalty and team efficiency at Shorebreak Pizza and Taphouse through expert conflict resolution and empathetic service. Skilled in data entry and active listening, I boosted sales and trained new staff, showcasing my ability to lead and innovate in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Restaurant Server

Brickhouse Diner
08.2021 - Current
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.

Customer Service Representative

Shorebreak Pizza and Taphouse
11.2015 - 11.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Restaurant Server

Village Inn Pancake House
07.2014 - 06.2021
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Established rapport with regular customers, fostering loyalty through exceptional service.

Education

Kempsville High School
Virginia Beach, VA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Restaurant Server

Brickhouse Diner
08.2021 - Current

Customer Service Representative

Shorebreak Pizza and Taphouse
11.2015 - 11.2018

Restaurant Server

Village Inn Pancake House
07.2014 - 06.2021

Kempsville High School

Similar Profiles

CREATE PROFILE
Carson Heskett