Carsulan Barbee
Blanch,NC
Summary
Customer service professional with over 4 years of experience in high-volume call center environments. Proven ability to resolve complex customer issues with empathy, efficiency, and professionalism. Strong multitasking and data entry skills with a commitment to delivering exceptional service and maintaining accurate records.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
CVS Health
Woonsocket, RI
11.2021 - Current
- Handle high volumes of inbound calls with professionalism and empathy.
- Resolved customer issues in alignment with company policies, ensuring customer satisfaction and retention.
- Handled customer complaints and resolved issues promptly and effectively.
- Assisted customers with prescription inquiries and medication management.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Navigated multiple computer systems and search tools to locate information efficiently.
- Accurately updated account information and customer records.
- Utilized electronic health record systems to track authorization statuses.
- Notified ordering providers of denied authorizations.
- Provided guidance to providers regarding the prior authorization process.
- Adhered to HIPAA regulations when handling confidential patient information.
Warehouse Associate
Amazon
Raleigh, NC
10.2019 - 10.2021
- Labeled and packaged products securely to ensure accurate and timely shipments.
- Operated material handling equipment to efficiently prepare items for shipment.
- Wrapped pallets and lifted up to 50 lbs, adhering to safety procedures to maintain a safe work environment.
Education
Bartlett Yancy High School
Yanceyville, NCSkills
- Customer communication
- Conflict resolution
- Empathy & Patience
- Call handling
- Record keeping
- Multitasking & Time Management
- CRM navigation
- Account Update Accuracy
- Medication Coordination
- Call center operations
Timeline
Customer Service Representative
CVS Health
11.2021 - Current
Warehouse Associate
Amazon
10.2019 - 10.2021
Bartlett Yancy High School