Carter Catanzaro
Lansdale,PA
Summary
As a Director of Operations at Chick Fil A, I excel in enhancing organizational growth and employee satisfaction. I have understood operations oversight and enhanced employee relations, significantly boosting productivity and customer satisfaction. Proven track record in implementing effective policies and fostering a positive workplace culture.
Overview
7
7
years of professional experience
Work History
Director of Operations
Chick Fil A
04.2017 - Current
- Monitored food cost utilizing Chick-fil-A specific operational resources.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
JV Boys Basketball Coach
North Penn School District
09.2019 - 02.2021
- Acted as positive role model for team participants
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Trained players 1 on 1 to develop individual skill for higher level play.
Education
Associates Degree - Business Administration
Montgomery Count Community College
Blue Bell, PA05.2024
Skills
- Operations Oversight
- Strategic planning and execution
- Leadership training
- Goal Setting
- Data Management
- Employee Relations
Timeline
JV Boys Basketball Coach
North Penn School District
09.2019 - 02.2021
Director of Operations
Chick Fil A
04.2017 - Current
Associates Degree - Business Administration
Montgomery Count Community College
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