Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Carter Hillis

Providence Forge

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

3
3
years of professional experience

Work History

Shift Lead

Dunkin' Donuts
06.2023 - 12.2024
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures and balanced tills.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Customer Service Representative

Food Lion
09.2021 - 05.2023
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.

Education

Associate of Arts -

Richard Bland College
Petersburg, VA
05-2025

High School Diploma -

New Kent High School
New Kent, VA
01-2023

Skills

  • Productivity monitoring
  • Production leadership
  • Staff motivation
  • Employee training
  • Workplace safety
  • Conflict management
  • Shift leadership
  • Knowledge sharing
  • Time Management
  • Communication

Interests

  • Community Cleanup
  • I enjoy helping others and giving back to the community
  • Video Gaming
  • Historical Exploration
  • Watching Movies and TV Shows
  • Virtual Reality
  • Personal Development and Self-Improvement
  • Creative Writing
  • Road Trips

Timeline

Shift Lead

Dunkin' Donuts
06.2023 - 12.2024

Customer Service Representative

Food Lion
09.2021 - 05.2023

Associate of Arts -

Richard Bland College

High School Diploma -

New Kent High School

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Carter Hillis