Carter Low
Vancouver,WA
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
2
2
years of professional experience
Work History
Front Desk Supervisor
Heathman Lodge
04.2023 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Front Desk Supervisor
Embassy Suites By Hilton PDX
01.2022 - Current
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Front Desk Agent
Red Lion
06.2021 - 01.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Education
Associate of Arts - Music And Theater
Clark College
Vancouver, WA06.2023
High School Diploma -
Fort Vancouver High School
Vancouver, WA06.2019
Skills
- Hospitality Services
- Guest Relations
- System Updates
- Word Processing
- VIP Guest Relations
- Reservations Management
- Time Management
- Staff Supervision
Timeline
Front Desk Supervisor
Heathman Lodge
04.2023 - Current
Front Desk Supervisor
Embassy Suites By Hilton PDX
01.2022 - Current
Front Desk Agent
Red Lion
06.2021 - 01.2022
Associate of Arts - Music And Theater
Clark College
High School Diploma -
Fort Vancouver High School
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