Carter Mansur
Owasso,OK
Summary
Adaptable professional with a strong background in customer service and technical support. Known for attention to detail and a commitment to quality, contributing to improved operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Server
TI AMO Ristorante
Tulsa, OK
03.2025 - Current
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Assisted in menu knowledge, effectively answering guest inquiries and making recommendations.
- Coordinated food and beverage orders with kitchen staff to ensure timely delivery and presentation.
- Maintained cleanliness and organization of the dining area, adhering to health and safety standards.
- Collaborated with team members to streamline service processes, improving efficiency during peak hours.
- Trained new staff on restaurant protocols, enhancing team performance and service quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Sales Associate
Forrester Brothers Roofing & Construction
Tulsa, OK
05.2024 - 09.2025
- Assisted customers in selecting roofing materials, ensuring informed purchasing decisions.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained product displays to enhance store presentation and customer engagement.
- Collaborated with team members to meet daily sales targets consistently.
- Educated customers on product features and benefits, improving satisfaction rates.
- Conducted inventory checks to ensure adequate stock levels and minimize shortages.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Technician
Riverside Ford of Tulsa
Tulsa, OK
09.2020 - 05.2024
- Diagnosed and repaired vehicle systems, ensuring optimal performance and customer satisfaction.
- Executed routine maintenance tasks adhering to manufacturer specifications and safety standards.
- Collaborated with service advisors to communicate repair needs and updates to customers effectively.
- Trained junior technicians on diagnostic procedures and best practices for efficiency improvements.
- Implemented quality control checks to maintain high service standards across all repairs performed.
- Assisted in inventory management, ensuring availability of essential tools and parts for operations.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Promoted sustainability, recommending and implementing eco-friendly technical practices and solutions.
Front of House Employee
Chick-fil-A
Bixby, OK
07.2019 - 08.2020
- Delivered exceptional customer service, ensuring positive dining experiences for all guests.
- Operated cash register efficiently, handling transactions accurately and maintaining balanced cash drawers.
- Trained and mentored new team members on operational procedures and customer service standards.
- Managed front of house workflows, optimizing seating arrangements during peak hours to enhance efficiency.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Implemented sanitation protocols, consistently maintaining cleanliness in dining and service areas.
- Resolved guest complaints promptly, contributing to improved customer satisfaction ratings.
- Assisted in inventory management, tracking supplies and reducing waste through effective ordering processes.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Education
High School Diploma -
Bixby High School
Bixby, OKSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Supply restocking
- Team collaboration
- Sales expertise
Timeline
Server
TI AMO Ristorante
03.2025 - Current
Sales Associate
Forrester Brothers Roofing & Construction
05.2024 - 09.2025
Technician
Riverside Ford of Tulsa
09.2020 - 05.2024
Front of House Employee
Chick-fil-A
07.2019 - 08.2020
High School Diploma -
Bixby High School