Upcoming College graduate with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Lead Bartender
SIDELINE BAR & GRILL
03.2021 - Current
Worked Thursday, Fridays and Saturdays while finishing my degree.
Served high customer volumes during special events, nights, and weekends.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Kept bar presentable and well-stocked to meet customer needs.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Rafting Guide Trip Lead , Seasonal
RAFTING GUIDE TRIP LEAD • RIVERSPORT Rapids
05.2016 - 07.2022
Developed and trained new river guides as I was part of the very first certified white water river guides at Riversport OK.
Effective communication with other staff members, management, and entire RIVERSPORT Rapid's team while on site.
Handle various guest concerns, compliments, and suggestions in a friendly, courteous, and professional manner.
Built personal relationships with guests to promote positive experiences.
Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Sales
Ferguson GMC
11.2021 - 02.2022
Generated leads from internet inquiries that turned into 40% car sales
Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Education
Bachelor of Science - Business/ Organizational Leadership
University of Oklahoma
Norman, OK
12.2023
Associate of Science - Diversified Studies
Oklahoma City Community College
Oklahoma City, OK
12.2022
Skills
Relationship building
Sales driven
Ability to "read a room" for proper engagement
Customer Service experience
Computer Literacy
Accomplishments
College Athlete, was all conference honorable mention as true freshman
Multiple World Champion Equestrian
Timeline
Sales
Ferguson GMC
11.2021 - 02.2022
Lead Bartender
SIDELINE BAR & GRILL
03.2021 - Current
Rafting Guide Trip Lead , Seasonal
RAFTING GUIDE TRIP LEAD • RIVERSPORT Rapids
05.2016 - 07.2022
Bachelor of Science - Business/ Organizational Leadership