Carter Trost
Manitowoc,WI
Summary
Dynamic professional with a proven track record at Strand Adventures and Autumn Ridge, excelling in customer service and conflict resolution. Skilled in multitasking and organization, with experience in cash handling and team development. Achieved significant improvements in customer satisfaction and operational efficiency, demonstrating a strong ability to manage high-volume events and resolve guest issues effectively.
Overview
5
5
years of professional experience
Work History
Server
Autumn Ridge Golf Course
08.2023 - Current
- Greeted guests and inquired into beverage choices.
- Restocked, organized and ordered products for beverage cart to maintain inventory levels.
- Operated POS system to complete cash and credit transactions.
- Served high customer volumes during special events, nights, and weekends.
- Prepared drink orders requested by customers.
Manager
Strand Adventures
08.2019 - 06.2024
- Greet customers and check them in to the facility
- Train new employees on processes and customer service
- Supervise children of all ages in the facility to provide a safe environment
- Complete all opening/closing activities
- Maintain a clean facility with routine cleaning procedures
- Fix equipment as needed
- Resolve guest conflicts/complaints to ensure customer satisfaction
- Manage bookings for special events and birthday parties
Education
High School Diploma -
Lincoln High School
Manitowoc, WI06-2015
Skills
- Customer service
- Conflict resolution
- Team member development
- Multitasking and organization
- Cash handling
Timeline
Server
Autumn Ridge Golf Course
08.2023 - Current
Manager
Strand Adventures
08.2019 - 06.2024
High School Diploma -
Lincoln High School
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