Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carter Wood

Dunn,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Healthcare industry. Solid and loyal team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Eager to learn and highly driven to open more advanced opportunities within the healthcare field.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Administrative Representative

UNC Health Johnston
02.2021 - Current
  • Greet and welcome patients and family members/friends.
  • Provide patients with accurate directions around the hospital, to correct outpatient departments, and to registration.
  • Provide family/friends of patients correct room locations, and directions to hospital amenities such as the cafeteria and gift shop.
  • Keeping track of the number of visitors within the hospital during COVID-19 hospital visitation protocol, until lifted.
  • Calling rapid response when critical patients would enter the facility.
  • Complete annual training on hospital protocol and EPIC.
  • Train new team members to be professional CSRs and understand current hospital protocol.

Spa Associate

Hand & Stone Massage And Facial Spa
11.2019 - 01.2021
  • Recommended and sold spa packages and memberships based on client's preferences and needs.
  • Managed front desk by answering phones, scheduling appointments and greeting guests.
  • Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
  • Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
  • Assisted estheticians and massage therapists in setting up rooms and stations with supplies.

Education

Associate of Applied Science - Radiography

Johnston Community College
Smithfield, NC
05.2025

Certificate - Certified Nursing Assistant I

Central Carolina Community College
Lillington, NC
08.2021

Skills

  • Verbal and Written Communication
  • Multi-Line Telephone Systems
  • Time Management
  • Visitor Check-In
  • Organization Skills
  • Microsoft Office
  • Patient Safety
  • Hospital Security
  • EPIC
  • HIPAA
  • BLS
  • Medical Terminology

Certification

  • CNA - Certified Nurse Assistant
  • BLS Training - American Red Cross

Timeline

Administrative Representative

UNC Health Johnston
02.2021 - Current

Spa Associate

Hand & Stone Massage And Facial Spa
11.2019 - 01.2021

Associate of Applied Science - Radiography

Johnston Community College

Certificate - Certified Nursing Assistant I

Central Carolina Community College

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Carter Wood