Caryn Ketay
San Antonio
Summary
Healthcare professional with robust understanding of patient referral systems and proven ability to streamline processes for improved patient care. Known for strong collaborative efforts within teams and consistently achieving desired outcomes. Reliable and adaptable with expertise in managing patient data and coordinating with healthcare providers.
Overview
8
8
years of professional experience
Work History
Referral Coordinator
Medix Staffing
01.2025 - Current
- Coordinated patient referrals between primary care physicians and specialists to ensure timely access to services.
- Implemented streamlined processes for appointment scheduling, reducing wait times for patients and providers.
- Maintained accurate referral documentation in electronic health record systems to enhance data integrity and compliance.
- Developed training materials for new staff on referral protocols, improving onboarding efficiency and knowledge retention.
Authorization Specialist
TSAOG Orthopaedics, San Antonio, TX
07.2020 - Current
- Submit and maintain tracking of patient authorizations among insurances
- Obtain insurance benefits for various treatments for multiple office locations
- Presented to senior management regarding processes for gathering and analyzing practice data
Front Office Coordinator
Little Buddies Pediatrics, San Antonio, TX
06.2019 - 07.2020
- Streamlined check-in/ check-out procedures, EMR implementation and, verification of insurance benefits
- Coordinate employee schedules to allow for requested time off
- Maintained patient medical records and multiple provider schedules
- Improved Health and Safety Measures by 15%
- Process Authorizations throughout multiple insurances
- Oversaw HIPAA compliance within the practice
Insurance verification Specialist
ABCD Pediatrics, San Antonio, TX
08.2018 - 06.2019
- Coordinate Insurance benefits for patients
- Consulted with patients to establish financial arrangements
- Accurately document within the patient char tall pertinent information
- Maintain HIPAA Practices
Front office Specialist
Sunrise Advanced Pediatrics, Helotes, TX
06.2017 - 08.2018
- Check-in/ Check out patients
- Collect copays
- Maintain medical records
- Implement EMR transfer
Education
High School -
Brandeis High School
01.2012
B.S. - Exercise Science and Kinesiology
Schreiner University
01.2016
Skills
- Microsoft Office Suite
- Client Relationship Building
- Document Tracking
- HIPAA regulations
- Accurate documentation
- Health and Safety Management
- Process Improvement
- Insurance verification
- Patient scheduling
- Medical terminology
- Data entry proficiency
- Healthcare systems
Timeline
Referral Coordinator
Medix Staffing
01.2025 - Current
Authorization Specialist
TSAOG Orthopaedics, San Antonio, TX
07.2020 - Current
Front Office Coordinator
Little Buddies Pediatrics, San Antonio, TX
06.2019 - 07.2020
Insurance verification Specialist
ABCD Pediatrics, San Antonio, TX
08.2018 - 06.2019
Front office Specialist
Sunrise Advanced Pediatrics, Helotes, TX
06.2017 - 08.2018
B.S. - Exercise Science and Kinesiology
Schreiner University
High School -
Brandeis High School
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