Summary
Overview
Work History
Education
Skills
Languages
Additional Interests
Timeline
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MARIA ISABEL ESPINOSA BATISTA

The Bronx,NY

Summary

Bilingual and experienced Customer Service Professional with over 5 years of proven success in high-pressure environments including healthcare, co-working spaces, and the airline industry. Skilled in managing complex customer interactions, coordinating operational processes, and leveraging technology to improve service quality. Known for professionalism, empathy, and a commitment to delivering exceptional client experiences.

Overview

5
5
years of professional experience

Work History

Referral Coordinator

Essen Medical
New York, USA
09.2024 - Current
  • Coordinate patient referrals and scheduling with specialists.
  • Standardize procedures for managing health information.
  • Improve continuity of care through interdepartmental collaboration.

Airport Customer Service Agent

JetBlue
Newark, USA
05.2021 - 08.2024
  • Delivered outstanding customer service from check-in to boarding.
  • Assisted passengers with special needs and ensured compliance with procedures.
  • Resolved inquiries and handled documentation and baggage accurately.

Community Manager

The Farm Soho
New York, USA
01.2020 - 03.2021
  • Managed operations, onboarding, and event coordination.
  • Analyzed feedback and aligned services with customer needs.
  • Conducted financial analysis and secured new leases.

Education

Management -

INFOTEP
Dominican Republic
01.2019

English Immersion Program -

MESCYT
Dominican Republic
01.2017

IT Technician Certification -

INFOTEP
Dominican Republic
01.2016

High School Diploma -

Liceo Vespertino San Juan
Dominican Republic
01.2015

Skills

  • Microsoft Office Suite
  • Sabre Software
  • ECW
  • Adobe Tools
  • Database Management
  • Invoice Preparation

Languages

  • Spanish, Native
  • English, Fluent

Additional Interests

  • Technology & Innovation
  • Sports & Travel
  • Personal Development & Continuous Learning

Timeline

Referral Coordinator

Essen Medical
09.2024 - Current

Airport Customer Service Agent

JetBlue
05.2021 - 08.2024

Community Manager

The Farm Soho
01.2020 - 03.2021

Management -

INFOTEP

English Immersion Program -

MESCYT

IT Technician Certification -

INFOTEP

High School Diploma -

Liceo Vespertino San Juan
MARIA ISABEL ESPINOSA BATISTA