Caryn Wood

• Receive calls and assist employees with existing disability and life insurance claims
• Process new claim requests for Short Term Disability, FMLA, Bonding
• Provide important and updated information to Case Managers when applicable
• Navigate through Sales Force System to assist callers
• guide employees through portal processes such as

e-signatures and adding time

• Maintain friendly and upbeat attitude and show empathy for callers that might be going through a tough situation

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts
• Upheld classroom routines to support student environments and maintain consistent schedules
• Kept students on-task with proactive behavior modification and positive reinforcement strategies

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

• Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
• Created programs and activities to promote library usage and literacy.
• Located requested books on shelves and in library database and fetched items for patrons.
• Researched, planned, and set up attractive and informative library exhibits.