CaSandra Gilliard
Lake City,SC
Summary
Dynamic and adaptable professional with a proven track record in classroom management and student engagement, evidenced by repeated requests at Kelly Services. Excelled in relationship building, demonstrating exceptional verbal and written communication skills. Achieved notable improvements in learning environments by implementing innovative engagement strategies and positive reinforcement, enhancing both student satisfaction and educational outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Kelly Services
08.2023 - Current
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Followed lesson plans designed by absent teachers.
- Documented student progress and provided regular updates to parents.
- Enforced school and class rules to maintain order in classroom.
Human Services Assistant
Florence County Disabilities and Special Needs
12.2022 - 01.2024
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Mentored new staff members and interns, providing guidance on best practices in human services delivery while fostering a supportive team environment.
- Enhanced client well-being by providing comprehensive support and coordinating with other service providers.
Loader and Unloader
Fed Ex Ground
09.2022 - 12.2022
- Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
- Supported warehouse team in maintaining clean workspaces, effectively reducing potential hazards and fostering a positive working atmosphere.
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Performed routine inspections of loading equipment, ensuring its safe operation and reducing the risk of accidents or delays.
- Maintained clean, orderly work environment free of hazards.
Deli Department Assistant Manager
Foodlion Grocery Store
01.2021 - 02.2022
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Typed and distributed correspondence to internal and external partners to maintain good communications flow.
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
- Reviewed invoices for accuracy before submitting them for payment approval, ensuring proper allocation of funds within the department budget constraints.
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
- Organized files both physically and electronically, improving document accessibility for all team members.
- Maintained accurate records and databases, contributing to an organized department environment.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Head Cake Decorator
KJ’s Market IGA
10.2017 - 01.2020
- Decorated cakes according to customer requests and themes.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Provided exceptional customer service through detailed consultations, leading to increased repeat business and referrals.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Trained new employees on bakery methods and procedures.
- Fulfilled custom cake and decoration orders.
- Managed material inventory and ordered new materials when needed.
- Worked with customers to define cake vision based on color, theme, size and price.
- Developed seasonal promotional offerings to boost sales during traditionally slow periods within the industry.
- Prepared special creams and frostings for cakes and other dessert specialties.
Education
No Degree - Human Services
Florence Darlington Technical College
Florence SCHigh School Diploma -
Lake City High School
Lake City, SC05-1998
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Positive reinforcement
- Behavior management
- Classroom organization
- Verbal and written communication
Accomplishments
- Specialized in substituting for [subject] classes.
- Enhanced student learning with [strategy].
Completed extra training to further help students under care.
Languages
English
Native or Bilingual
Certification
Medical Tech certified
CPR, CPI and First Aid
Work Keys Gold
Timeline
Substitute Teacher
Kelly Services
08.2023 - Current
Human Services Assistant
Florence County Disabilities and Special Needs
12.2022 - 01.2024
Loader and Unloader
Fed Ex Ground
09.2022 - 12.2022
Deli Department Assistant Manager
Foodlion Grocery Store
01.2021 - 02.2022
Head Cake Decorator
KJ’s Market IGA
10.2017 - 01.2020
No Degree - Human Services
Florence Darlington Technical College
High School Diploma -
Lake City High School
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