Casandra Morris
Summary
Results-oriented manager with extensive entrepreneurial and management experience. Cultivates strong relationships with teams and clients while overseeing administrative and sales personnel. Demonstrates decisive judgment and business acumen to drive organizational success and foster collaboration.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Owner
Starrlight Cleaners
Grantville, GA
02.2022 - Current
- Managed daily operations of local cleaning business, ensuring consistent service quality.
- Oversaw staff scheduling and training to enhance service delivery effectiveness.
- Implemented quality control measures for cleaning processes to maintain high standards.
Restaurant General Manager
Taco Bell Cantina
Columbus, OH
10.2009 - 05.2019
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Led daily operations to ensure smooth restaurant function.
- Implemented customer service standards to enhance guest experience.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Oversaw inventory management and supply ordering processes.
- Maintained accurate inventories of food, supplies and equipment.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Ensured compliance with health, safety and sanitation standards.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Managed staff scheduling to optimize workforce efficiency.
- Scheduled staff shifts and monitored labor costs.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Developed training programs for new team members.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Conducted regular performance evaluations for team members.
- Conducted regular meetings with staff members to discuss operational issues.
- Coordinated promotional events to drive customer engagement.
- Resolved customer complaints in a professional manner.
- Provided direction, guidance and motivation to team members.
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Education
Personal Training Certification - Personal Training/ Dietary
ISSA
Macon, GA 10.2021 - 10.2022
Associate of Applied Science - Medical Assistant
Southwestern College Of Business
Franklin, Ohio 03.2003 - 06.2006
Skills
- Operations management
- Inventory management
- Quality control
- Staff scheduling
- Training development
- Customer relationship management
- Performance evaluation
- Problem solving
- Team motivation
- Effective communication
Timeline
Owner
Starrlight Cleaners
02.2022 - Current
Personal Training Certification - Personal Training/ Dietary
ISSA
10.2021 - 10.2022
Restaurant General Manager
Taco Bell Cantina
10.2009 - 05.2019
Associate of Applied Science - Medical Assistant
Southwestern College Of Business
03.2003 - 06.2006