Casandra Rosa-Perez
Brooklyn
Summary
Bilingual receptionist and front desk assistant with a strong background in healthcare wellness. Expertise in managing patient check-in, appointment scheduling, and utilizing EPIC EMR for accurate record-keeping. Committed to improving patient experiences through effective communication and exceptional customer service.
Overview
13
13
years of professional experience
Work History
Clerical Associate
NYC Health + Hospitals
Brooklyn
04.2024 - Current
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing patient inquiries and concerns efficiently.
- Assisted in maintaining patient records using EPIC EMR software, ensuring data accuracy and confidentiality.
- Coordinated communication between patients and healthcare providers, facilitating effective information exchange.
- Supported administrative tasks, including filing and document preparation, enhancing office productivity.
Clerical Associate (Radiology Department Contract)
NYC Health + Hospitals
Manhattan
05.2022 - 08.2023
- Greeted patients upon entering registration area for appointments.
- Assisted in preparing and coordinating services and activities for patients.
- Performed clerical tasks, maintaining and verifying various records.
- Utilized Epic EMR for entering patient demographics and verifying insurance.
- Collaborated with healthcare staff to enhance patient experience at front desk.
Clerical Associate (Contract)
NYC Health and Hospitals
The Bronx
12.2020 - 11.2021
- Utilized EPIC EMR to enter patient demographics, identification, and medical information while verifying insurance to streamline vaccination processes.
- Created and maintained accurate patient records to ensure proper steps were followed for vaccination processing.
- Supported site-level initiatives to enhance patient experience for New Yorkers receiving the Moderna vaccine.
- Welcomed patients onto the COVID-19 vaccine site, ensured that they adhered to safety guidelines and could successfully move through the testing experience.
Front Desk Receptionist
Woodside Physical Therapy
Queen
07.2019 - 08.2020
- Scheduled appointments for incoming patients.
- Liaison between the doctors and patients.
- Assisted patients with their medical forms.
- Assured that the patient’s medical information was kept private.
- Maintained a clean and organized work area.
Sterile Processing
Metropolitan Dental Association
Manhattan
06.2013 - 07.2016
- Operated and monitored sterilization equipment, logged cycles, and ensured compliance with infection control protocols.
- Collected and cleaned, sterilized, and inspected used instrument trays for safe reuse.
- Restocked clinical rooms and managed inventory of sterile supplies to ensure continuous patient care.
Education
Certification - CTF-98 Sterile Processing Technician Program
Kingsborough College
Brooklyn06-2026
High school diploma -
Jane Addams High School
The Bronx, NY06-2007
Languages
- English
- Spanish
Timeline
Clerical Associate
NYC Health + Hospitals
04.2024 - Current
Clerical Associate (Radiology Department Contract)
NYC Health + Hospitals
05.2022 - 08.2023
Clerical Associate (Contract)
NYC Health and Hospitals
12.2020 - 11.2021
Front Desk Receptionist
Woodside Physical Therapy
07.2019 - 08.2020
Sterile Processing
Metropolitan Dental Association
06.2013 - 07.2016
Certification - CTF-98 Sterile Processing Technician Program
Kingsborough College
High school diploma -
Jane Addams High School