Casaundra Porthouse
Elmore,OH
Summary
Dynamic professional with extensive experience in customer service and patient care coordination. Proven ability to enhance operations and drive team efficiency in high-volume environments.
Overview
9
9
years of professional experience
Work History
Server
Voodoo Brewing
Toledo, OH
04.2025 - Current
- Deliver exceptional customer service in fast-paced brewery environment.
- Execute opening and closing tasks, including dining area setup, take down, and restocking.
- Operating POS terminals to input orders, split bills, and calculate totals. (Toast)
- Handle money transactions accurately while following company procedures for handling cash and card payments.
Patient Access Representative
Northwell Health
Jacksonville, Florida
10.2019 - 08.2025
- Coordinated appointment scheduling, collaborating with medical personnel to enhance patient care.
- Managed multiple EMR systems, including Soarian, Allscripts, and Salesforce.
- Verified patient insurance for appointments and facilitated referral inquiries.
- Worked within multiple dermatology, internal medicine, pulmonary, family medicine, and cardiology practices.
Head Server
Al's Pizza
Jacksonville, FL
08.2017 - 08.2019
- Trained new servers on menu items and service standards for optimal service quality.
- Assisted in managing inventory of food and beverage supplies to maintain adequate stock levels.
- Collaborated with hosts, bussers, and kitchen staff to enhance customer service efficiency.
- Executed opening and closing checklists to ensure seamless restaurant operations.
Owner
First Coast Construction Clean Up
Fernandina Beach, Florida
05.2016 - 08.2017
- Managed daily operations for construction cleanup services across multiple job sites.
- Supervised and trained a team of cleaners to ensure efficient workflow.
- Communicated with contractors to understand project requirements and timelines.
- Oversaw budgeting and financial management.
Education
Associate of Arts - General Studies
Florida State College At Jacksonville
Jacksonville, FL05-2025
Associate of Science - Nursing
Florida State College
Jacksonville, FLSkills
- Customer service
- Patient care coordination
- High volume dining
- Typing accuracy
- Excellent communication skills
- Positive and professional
Affiliations
- Volunteer packing lunches for kids at connecting kids to meals.
- Volunteer making peanut butter and jelly sandwiches for the homeless at the Cherry Street Mission.
- I read books to the dogs at the Humane Society.
Accomplishments
- Teamwork award-Northwell Health-3/2022
- Execution award-Northwell Health-3/2022
- Patient/Customer focus award-Northwell Health-3/22, 9/22, 12/22, 5/23, 2/25, 5/25
- Truly ambitious award 6/23, 7/24, 3/25
Timeline
Server
Voodoo Brewing
04.2025 - Current
Patient Access Representative
Northwell Health
10.2019 - 08.2025
Head Server
Al's Pizza
08.2017 - 08.2019
Owner
First Coast Construction Clean Up
05.2016 - 08.2017
Associate of Arts - General Studies
Florida State College At Jacksonville
Associate of Science - Nursing
Florida State College
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