Casey Bolin
Katy,TX
Summary
Dedicated and compassionate Case Manager/Operations Lead with experience in trauma-informed care, addiction recovery, and client advocacy. Skilled in crisis intervention, resource coordination, and individualized care planning to support individuals on their path to stability. Passionate about empowering clients through recovery programs, employment assistance, and life skills development. Strong ability to build trusting relationships, collaborate with multidisciplinary teams, and navigate community resources to meet diverse client needs. Seeking a role in a recovery setting where I can utilize my expertise to make a meaningful impact on individuals overcoming addiction and trauma.
Overview
8
8
years of professional experience
Work History
Operations Lead/Case Manager
Keturah's Haven
07.2023 - Current
- Managed crisis intake calls, providing immediate support and referrals to appropriate resources when necessary.
- Conducted comprehensive client assessments to determine needs and develop individualized action plans.
- Assisted clients with applications for state benefits, including TANF, food stamps, Medicaid, and housing resources.
- Maintained up-to-date knowledge of available resources, connecting clients with counseling, trauma recovery programs, and addiction recovery support.
- Developed individualized exit plans for clients and met with them weekly to monitor progress, address challenges, and adjust goals as needed.
- Facilitated weekly meetings with clients to discuss program progress, review exit plans, and establish short-term and long-term goals.
- Provided job readiness support, including resume building, job search assistance, and interview preparation to promote financial independence.
Office Manager
Construction Claims Experts
02.2019 - 07.2023
- Manage client communications, scheduling expert witness consultations, depositions, and court appearances.
- Coordinate case-related documentation, maintain confidential records, and ensure compliance with legal and regulatory requirements.
- Assist in preparing expert reports, exhibits, and supporting documents for litigation cases.
- Support business development efforts by maintaining client databases, drafting correspondence, and coordinating marketing initiatives.
- Liaise between attorneys, clients, and expert witnesses to facilitate seamless case management.
Event Coordinator
Poppin Parties
02.2017 - 03.2019
- Plan, coordinate, and execute events, ensuring a seamless and memorable experience for clients.
- Communicate with clients to understand their event vision, budget, and specific needs.
- Manage event logistics, including venue setup, décor, entertainment, catering, and vendor coordination.
- Handle client bookings, contracts, and payments, maintaining accurate records.
- Collaborate with vendors, venues, and staff to ensure high-quality service and successful event execution.
Education
LCDC- Level 1 -
Houston Community College
Houston, TX09.2026
High School Diploma -
Klien High School
Spring, Tx06.2003
Skills
- Client assessment
- Individualized care planning
- Crisis intervention
- Conflict resolution
- Trauma-informed care and support
- Resource navigation
Timeline
Operations Lead/Case Manager
Keturah's Haven
07.2023 - Current
Office Manager
Construction Claims Experts
02.2019 - 07.2023
Event Coordinator
Poppin Parties
02.2017 - 03.2019
LCDC- Level 1 -
Houston Community College
High School Diploma -
Klien High School
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