Casey Clements
Tucker,GA
Summary
High-energy Manager enthusiastic about empowering teams to help others. Brings demonstrated team and program leadership abilities honed in fast-paced environments. Accomplished in exceeding sales and service objectives.
Overview
10
10
years of professional experience
Work History
Salon Manager
The Chop Shop Styling Studio (770)-270-9744
12.2019 - Current
- Managed cash flow, business transactions, banking, and accounting processes.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Handled employee scheduling and coverage needs during business hours.
- Promoted business through marketing initiatives and use of social media.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
Salon Assistant
A1 Hair Studio (734)-634-4271
03.2022 - 10.2023
- Assisted hair stylists with colorwork by applying base colors and toners.
- Prepared and mixed color formulas for clients' hair.
- Massaged customers scalps, monitored health and dryness conditions and conveyed concerns to hairdressers.
- Offered exceptional service and support to walk-in and scheduled customers.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Inventoried products and supplies and kept products within optimal levels to meet shampooing, retail corner and hairdresser needs.
- Provided assistance to stylists when needed.
Photographer
JC Penny Portraits
08.2019 - 05.2020
- Photographed high-quality images for various print and digital projects.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Offered image proofs to help clients choose best photos from shoot.
- Took photos from different angles and perspectives to capture perfect images.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Selected and set up appropriate props, backdrops, and lighting.
Customer Service Manager
Coco Cakes by Coco (770)-934-2626
06.2015 - 08.2019
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Created and reviewed invoices to confirm accuracy.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
General Studies
Western Carolina University
Cullowhee, NCGeneral Studies
Georgia Gwinnett College
Lawrenceville, GASkills
- Cleanliness and sanitation
- Scheduling
- Day-to-day operations
- Employee relations
- Customer service
- Fast learning
- Commitment to quality and service
- Decision-making skills
Timeline
Salon Assistant
A1 Hair Studio (734)-634-4271
03.2022 - 10.2023
Salon Manager
The Chop Shop Styling Studio (770)-270-9744
12.2019 - Current
Photographer
JC Penny Portraits
08.2019 - 05.2020
Customer Service Manager
Coco Cakes by Coco (770)-934-2626
06.2015 - 08.2019
General Studies
Western Carolina University
General Studies
Georgia Gwinnett College
Similar Profiles
Justin ChoJustin Cho
Server at 770Server at 770
Satin TrevinoSatin Trevino
Salon Director at R/R Styling StudioSalon Director at R/R Styling Studio
Ignacio MerendonIgnacio Merendon
Professional Barber at The Chop Shop Barber ShopProfessional Barber at The Chop Shop Barber Shop