Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casey Concepcion

Honolulu,HI

Summary

A detail-oriented professional with a strong foundation in customer service, communication skills, and conflict resolution. Experienced in handling customer inquiries, ensuring operational efficiency, and providing support in fast-paced environments. Proficient with technology and dedicated to providing reliable and organized assistance.

Overview

10
10
years of professional experience

Work History

Host

Lady Elaine
Honolulu, HI
03.2025 - Current
  • Check dining and serving areas to verify proper cleanliness and readiness for guests.
  • Maintain contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Arrange place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Welcome guests upon arrival and provided them with menus.
  • Stay attentive to server availability and table turnover to quickly seat guests.

Swim Instructor

Swim Lessons Hawaii
Honolulu, HI
02.2025 - Current
  • Conduct swim lessons for groups and individuals, ensuring a safe and supportive environment.
  • Provide group sessions for children living in low-income housing, a non-profit allowing children to learn how to swim.
  • Create weekly lesson plans tailored to the specific goals of each group or individual participant.

Strength Trainer/Retail Sales Associate

HawaiianHardball
Honolulu, Hawaii
04.2022 - 12.2024
  • Answered incoming customer calls regarding product questions, sales inquiries, and helped with all other aspects regarding customer service
  • Provided instruction on proper technique in weightlifting exercises.
  • Performed corrective exercises to improve mobility, stability, balance, flexibility, posture.
  • Handled customer complaints in a professional manner.
  • Answered store and merchandise questions and led customers to wanted items.
  • Completed transactions in an efficient manner while providing excellent customer service.

Swim Coach

Martinez Community Swim Team
Martinez, CA
04.2015 - 07.2021
  • Assessed student progress and provided feedback to improve technique and confidence in the water.
  • Encouraged students to build confidence in and out of water by making swimming fun.
  • Organized and monitored daily practice sessions.

Golf Cart Attendant

Franklin Canyon Golf Course
Hercules, CA
08.2020 - 11.2020
  • Assisted guests with loading and unloading golf clubs and personal items.
  • Monitored customer usage of golf carts and provided assistance when needed.
  • Responded to customer inquiries regarding pricing, availability and other related issues.
  • Collected balls and baskets on driving range and loaded ball machines.

Education

Sociology

University of Hawaii At Manoa
Honolulu, HI

Skills

  • Customer service
  • Conflict resolution
  • Teamwork and collaboration
  • Point of sale systems
  • Guest engagement
  • Communication Skills
  • Proficient with technology

Timeline

Host

Lady Elaine
03.2025 - Current

Swim Instructor

Swim Lessons Hawaii
02.2025 - Current

Strength Trainer/Retail Sales Associate

HawaiianHardball
04.2022 - 12.2024

Golf Cart Attendant

Franklin Canyon Golf Course
08.2020 - 11.2020

Swim Coach

Martinez Community Swim Team
04.2015 - 07.2021

Sociology

University of Hawaii At Manoa

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