Casey Cortez
Bridgeport
Summary
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Advanced Heart Care
Decatur
01.2024 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers, answered general questions and directed to appropriate locations.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Explained policies and procedures to visitors.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Scheduled and confirmed appointments for clients and staff.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Updated customer information in databases regularly to ensure accuracy of records.
Host/Busser, Food-Runner, Waitress
Seven Mile Cafe
Denton
04.2023 - 12.2023
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Processed payments from customers using a POS system.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Stocked server areas with supplies before, during and after shifts.
- Took beverage orders and served drinks during peak meal times.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Greeted incoming guests to escort to assigned dining area and present menus.
Waitress
Dos Chiles Grande
Bridgeport
05.2022 - 04.2023
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Bussed tables as needed during peak hours.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Waitress
Villa Grande Ranch
Decatur
01.2022 - 05.2022
- Served food and beverages to patrons and confirmed complete orders.
- Replenished beverages when necessary.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Bussed tables as needed during peak hours.
- Presented menus to patrons to answer questions about menu items and make recommendations.
Teller
First Financial Bankshares
Bridgeport
10.2019 - 11.2021
- Built and maintained client relationships through quality, personalized interactions.
- Performed daily reconciliation of teller drawer within established limits.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Performed special services for customers, ordering bank cards and checks.
- Prepared official checks for customer and internal bank needs.
- Delivered exceptional service to customers in person or over telephone.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Received and counted daily inventories of cash, drafts and checks.
Busser
Five Boys Ranch
Bridgeport
02.2016 - 05.2019
- Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Assisted in the preparation of large parties and special events to ensure smooth service.
Waitress
Pronto's Italian Restaurant
Bridgeport
01.2015 - 01.2016
- Developed positive relationships with regular customers through friendly conversation.
- Communicated daily specials to customers.
- Served food and beverages to patrons and confirmed complete orders.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Presented menus to patrons to answer questions about menu items and make recommendations.
Education
Associate of Applied Science - Esthetician
North Central Texas College
Gainesville, TX10-2024
Bachelor of Science - Marine Biology
Unity Environmental University
MaineSkills
- Customer service
- Appointment scheduling
- Time management
- Multi-tasking
- Team building
- Administrative support
- Computer literacy
- Professionalism
- Conflict resolution
- Security awareness
- Verbal and written communication
- Researching skills
Affiliations
- Arts and Crafts
- Paddle Boarding
- Hiking
Certification
- Esthetician License
Timeline
Front Desk Receptionist
Advanced Heart Care
01.2024 - Current
Host/Busser, Food-Runner, Waitress
Seven Mile Cafe
04.2023 - 12.2023
Waitress
Dos Chiles Grande
05.2022 - 04.2023
Waitress
Villa Grande Ranch
01.2022 - 05.2022
Teller
First Financial Bankshares
10.2019 - 11.2021
Busser
Five Boys Ranch
02.2016 - 05.2019
Waitress
Pronto's Italian Restaurant
01.2015 - 01.2016
Associate of Applied Science - Esthetician
North Central Texas College
Bachelor of Science - Marine Biology
Unity Environmental University
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