Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casey Crayon

Castaic

Summary

Dynamic professional with extensive experience in customer service and operations management, notably at Woodward. Proven ability in data entry and compliance, enhancing customer relations through effective problem-solving. Adept at coordinating complex projects and fostering teamwork, ensuring seamless operations and exceptional service delivery. Committed to creating outstanding client experiences.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Woodward
09.2022 - Current

● Reviewing incoming documents per company policy.

● Reviewing quotes and working with internal sales managers to obtain best pricing and service for organization.

● Adaptable to learning new platforms such as SAP to input customer data with accuracy and precision.

● Coordinated meetings to discuss contract negotiations between internal employees and customers.

● Working with internal employees and customers to create and task list for the contracts to be awarded.

● Proficient in working with others to solve complicated issues and resolving as a team.

Co-Founder

Curated Cabins
01.2022 - Current

● Initial setup of cabin and stockroom products and amenities

● Working with other vendors to accomplish customizable items such as carpet, cabinetry, and bedding.

● Marketing and design

● Creating a 5 star experience for Part 135 and Part 91 owners and clients.

● Working with maintenance companies with loading and unloading of cabin items for weight & balance procedures.

● Creating a detailed cabin handbook for crews of all items inside the plane for quick reference for flight crews.

Base Manager

Silver Air
04.2019 - 01.2022

● Managed day to day operation for flight crews

● Facility Management ○ Buildings, stockrooms, offices, hangar set up & maintenance ○ Managing security and safety efforts on base ○ Equipment management and upkeep

● Managed inventory-document, placement, organization, shipping, receiving, & ordering

● Oversight of aircraft movements for flights, maintenance, and cabin services

● Setup and monitor bases outside of California

● Created, documented & implemented flows & processes for all base duties

Line Service Manager

Castle & Cooke Aviation
08.2004 - 04.2019

● Towing, fueling any different aircraft

● Greeting customers as they depart/arrive flights

● Supervising a crew of 4-8 line service per shift per day

● Supervising 3 ramps and 12 hangers with a minimum of 4 aircrafts per hanger

Education

High School Diploma -

Hart High School
Newhall, CA

A&P Mechanic

North Valley Occupational Center
Van Nuys, CA
08-2008

Skills

    ● Data Entry

    ● Customer Relations

    ● Compliance

    ● Time Management

    ● Customer relations

Timeline

Customer Service Representative

Woodward
09.2022 - Current

Co-Founder

Curated Cabins
01.2022 - Current

Base Manager

Silver Air
04.2019 - 01.2022

Line Service Manager

Castle & Cooke Aviation
08.2004 - 04.2019

High School Diploma -

Hart High School

A&P Mechanic

North Valley Occupational Center
Casey Crayon