Dynamic professional with extensive experience in customer service and operations management, notably at Woodward. Proven ability in data entry and compliance, enhancing customer relations through effective problem-solving. Adept at coordinating complex projects and fostering teamwork, ensuring seamless operations and exceptional service delivery. Committed to creating outstanding client experiences.
● Reviewing incoming documents per company policy.
● Reviewing quotes and working with internal sales managers to obtain best pricing and service for organization.
● Adaptable to learning new platforms such as SAP to input customer data with accuracy and precision.
● Coordinated meetings to discuss contract negotiations between internal employees and customers.
● Working with internal employees and customers to create and task list for the contracts to be awarded.
● Proficient in working with others to solve complicated issues and resolving as a team.
● Initial setup of cabin and stockroom products and amenities
● Working with other vendors to accomplish customizable items such as carpet, cabinetry, and bedding.
● Marketing and design
● Creating a 5 star experience for Part 135 and Part 91 owners and clients.
● Working with maintenance companies with loading and unloading of cabin items for weight & balance procedures.
● Creating a detailed cabin handbook for crews of all items inside the plane for quick reference for flight crews.
● Managed day to day operation for flight crews
● Facility Management ○ Buildings, stockrooms, offices, hangar set up & maintenance ○ Managing security and safety efforts on base ○ Equipment management and upkeep
● Managed inventory-document, placement, organization, shipping, receiving, & ordering
● Oversight of aircraft movements for flights, maintenance, and cabin services
● Setup and monitor bases outside of California
● Created, documented & implemented flows & processes for all base duties
● Towing, fueling any different aircraft
● Greeting customers as they depart/arrive flights
● Supervising a crew of 4-8 line service per shift per day
● Supervising 3 ramps and 12 hangers with a minimum of 4 aircrafts per hanger
● Data Entry
● Customer Relations
● Compliance
● Time Management
● Customer relations