Casey Dalbey
Helena,MT
Summary
Dynamic Shift Supervisor at Starbucks with a proven track record in enhancing customer satisfaction and streamlining inventory management. Skilled in money management and team leadership, I consistently ensured compliance with health standards while fostering a positive work environment. Recognized for creative problem-solving and optimizing daily operations to drive profitability.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
Helena, MT
08.2023 - Current
- Managed opening and closing operations, maintaining balanced tills.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Troubleshot equipment to reduce service calls and downtime.
- Coordinated merchandising, promoted new products and increased brand awareness.
Barista
Starbucks
Helena, MT
08.2021 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
Education
Anthropology & Political Science
The University of Montana
Missoula, MT12.2005
Skills
- Fast Learner
- Customer-Oriented
- Money Management
- Inventory control and record keeping
- Safety awareness
- Team Leadership
- Positive Attitude
- Creative Problem-Solving
- Customer Service Management
- Daily workflows
Timeline
Shift Supervisor
Starbucks
08.2023 - Current
Barista
Starbucks
08.2021 - 08.2023
Anthropology & Political Science
The University of Montana