Summary
Overview
Work History
Education
Skills
Professionalreferences
Timeline
Generic

Casey Gartner

Bethlehem,PA

Summary

Committed to delivering outstanding service and unparalleled support, I prioritize customer satisfaction. With a strong grasp of customer service best practices, I excel at finding innovative solutions to effectively address customer needs.

Overview

10
10
years of professional experience
7
7
years of post-secondary education

Work History

Customer Service Representative

Quest Termite & Pest
01.2024 - 08.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.


Administrator

Equinox Property Management
9 2022 - 10.2023
  • First contact for vendors and tenants, Assisting them and transferring them to appropriate parties when necessary
  • Maintained tenant and vendor information in AppFolio and Quickbooks as well as maintained physical filings
  • Performed day to day financial transactions, including verifying, classifying, and recording accounts payable/receivable data
  • Provided office support to all staff members.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.


Appointment Setter

Master's Home Solutions
09.2021 - 09.2022
  • Contacted potential clients for sales for various home service campaigns and offers
  • Answered inquiries pertaining to hotel services, guest registration, and travel directions; made recommendations regarding shopping, dining
  • Maintained client account data and notes in Salesforce CRM
  • Responded to product and service inquiries, managed account details of clients
  • Placed an average of ~200 outbound calls per day to prospective leads generated through various marketing campaigns.
  • Set appointments with salespeople and potential customers.
  • Enhanced customer relationships through timely and professional follow-ups with prospective clients.

Front Desk Associate, Accounts Receivable

The Hyatt Place
07.2018 - 08.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Submitted cash and check deposits and generated cash receipts to record money received.

Lead Bartender, Server

The Funhouse & Bookstore Speakeasy
02.2015 - 06.2018
  • Superior customer service and hospitality skills
  • Detailed knowledge of meals, menus, cocktails
  • Ability to lead a team, work under pressure and anticipate the needs of guests.

Education

High School Diploma -

Salisbury High School
Allentown, PA
05.2001 - 05.2008

Skills

Process Optimization

Customer Focus

Strong multitasking

Exceptional communication

Professionalreferences

  • Duygu Alkan, (484) 542-9739, Owner, Hookah Turka
  • Hillary Carrigan, (610) 657-2207, Manager, Bookstore Speakeasy
  • Katie Labar, (570) 269-7561, Front Desk Manager, The Hyatt Place
  • Lisa Moore, (973) 617-0742, Director, Equinox Property Management

Timeline

Customer Service Representative

Quest Termite & Pest
01.2024 - 08.2024

Appointment Setter

Master's Home Solutions
09.2021 - 09.2022

Front Desk Associate, Accounts Receivable

The Hyatt Place
07.2018 - 08.2021

Lead Bartender, Server

The Funhouse & Bookstore Speakeasy
02.2015 - 06.2018

High School Diploma -

Salisbury High School
05.2001 - 05.2008

Administrator

Equinox Property Management
9 2022 - 10.2023

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Casey Gartner