Casey Giesler
Cape Coral,FL
Summary
Dynamic server with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and achieve high order accuracy, contributing to increased sales through effective upselling techniques. Recognized for building rapport with customers and maintaining a welcoming atmosphere.
Overview
6
6
years of professional experience
Work History
Server
Texas Tony's Rib House
Cape Coral, FL
09.2019 - 04.2021
- Provided excellent customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining area and table settings.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Multitasked effectively during peak hours, managing multiple tables efficiently.
- Trained new servers on menu items and restaurant procedures to enhance team performance.
- Implemented upselling techniques, contributing to increased sales and customer satisfaction.
- Maintained knowledge of menu items, specials, and promotions to provide informed recommendations.
- Served food and beverages promptly with focused attention to customer needs.
- Managed inventory of dining supplies to prevent shortages during service.
Server
Pinchers
Fort Myers, FL
08.2018 - 01.2019
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
The Salty Crab
Fort Myers Beach, FL
06.2018 - 08.2018
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Capone's Coal Fired Pizza
Fort Myers, FL
04.2017 - 08.2018
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Streamlined order-taking process to minimize wait times for diners.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Server
The Edison Restaurant
Fort Myers, FL
01.2017 - 04.2017
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server
GameTime Fort Myers
Fort Myers, FL
10.2016 - 01.2017
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Sakura
Cape Coral, FL
01.2016 - 10.2016
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Contributed to inventory management by monitoring stock levels.
- Improved dining experience by providing prompt, attentive service to guests.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Server
Nemo's Sports Cafe
Cape Coral, FL
07.2015 - 04.2016
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
Cosmetology
Sunstate Academy
Fort Myers, FLBusiness
Granite City High School
Granite CitySkills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Memory retention
Menu memorization
Service prioritization
Order accuracy
Timeline
Server
Texas Tony's Rib House
09.2019 - 04.2021
Server
Pinchers
08.2018 - 01.2019
Server
The Salty Crab
06.2018 - 08.2018
Server
Capone's Coal Fired Pizza
04.2017 - 08.2018
Server
The Edison Restaurant
01.2017 - 04.2017
Server
GameTime Fort Myers
10.2016 - 01.2017
Server
Sakura
01.2016 - 10.2016
Server
Nemo's Sports Cafe
07.2015 - 04.2016
Cosmetology
Sunstate Academy
Business
Granite City High School