Casey Johnson

• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

• Sanitized, restocked, and organized exam rooms.
• Obtained client medical history, medication information.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.

Medical Assistant/Referral Coordinator

• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Empowered patients through education on self-management techniques for chronic conditions.
• Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.