Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Office Administrative Assistant
Centex Material Handling
Leander
01.2020 - Current
Managed incoming phone calls efficiently and offered suitable assistance by resolving questions and directing inquiries to appropriate staff members.
Oversaw management of additional incoming and outgoing correspondence, ensuring prompt distribution of emails, mail, and packages.
Streamlined file organization, created spreadsheets, transmitted reports, and scanned documents to uphold orderly reception area.
Managed employee records system, including payroll data, attendance logs, and vacation requests.
Coordinated meetings by scheduling room reservations, catering services, and technical setups.
Responded to customer issues to provide immediate resolution and improve retention.
Drove customer feedback to deliver information to management for corrective action.
Patient Care Coordinator
Austin Endodontics
Austin
06.2013 - 01.2020
Responded to phone calls swiftly and provided assistance to inquiries from patients or other healthcare professionals.
Managed patient appointment scheduling following established protocols.
Enhanced clinical staff operations by organizing charts for upcoming visits and confirming accuracy in all necessary documentation.
Processed patient check-ins at arrival with computerized system
Verified patient information, including insurance coverage, prior to appointment start times.
Conducted reminder calls regarding upcoming appointments and follow-up visits as required.
Provided superior customer service throughout interactions with patients, families, visitors, physicians, and staff members.
Managed payment transactions for services rendered at front desk and secured copays at time of checkout
Processed insurance claims and finalized all end-of-day operations.
Upheld standards of cleanliness and operational efficiency in reception area.
Protected sensitive information, ensuring adherence to HIPAA regulations
Office Administrative Assistant at Grace Community Assembly of God Flower MoundOffice Administrative Assistant at Grace Community Assembly of God Flower Mound