Casey Lownes

Oversee three full-time departments in a multi-office organization.

• Managed 11 staff member schedules to ensure efficient team operations.
• Attended training sessions to expand expertise in operational procedures and safety measures.
• Partnered with team members to efficiently resolve challenges and uphold workflow continuity.
• Evaluated and proposed solutions for process improvement.
• Developed familiarity with company policies and procedures to support operational goals effectively.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility

• Managed daily office operations, ensuring efficient workflow and adherence to company policies.
• Coordinated scheduling and communication among physicians, staff, and patients to enhance service delivery.
• Oversaw inventory management, maintaining adequate supplies for seamless office functionality.
• Implemented improved filing systems, increasing document retrieval efficiency and accuracy.
• Facilitated team meetings to address operational challenges and promote collaborative solutions among staff members.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email.

• Coordinated daily operations with the office manager to ensure seamless patient care and service delivery.
• Managed scheduling and phone calls for approximately 50 patients daily.
• Implemented process improvements to enhance operational efficiency within healthcare teams
• Oversaw successful project completions while consistently meeting or exceeding internal expectations in terms of quality, scope, budget, and timeline parameters.

• Managed patient scheduling and appointment confirmations to enhance operational efficiency.
• Resolved patient inquiries and concerns, ensuring high levels of satisfaction and retention
• Confirmed patient insurance eligibility and coverage.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record
• Took copayments and compiled daily financial records.
• Balanced deposits and credit card payments each day.
• Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
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• Administered patient care tasks, ensuring adherence to safety protocols and best practices.
• Streamlined appointment coordination to improve overall efficiency.
• Maintained accurate medical records using electronic health record (EHR) systems for streamlined access.
• Oversaw medical supply inventory to guarantee timely restocking.
• Sanitized exam rooms, ensuring cleanliness and hygiene.
• Aided in various medical procedures, optimizing patient outcomes through comfort and accuracy.
• Collected and documented patient medical information such as blood pressure and weight.