Casey McDowell
Athens,GA
Summary
Organized administrative professional experienced in operations oversight, scheduling, client relations, and team coordination. Developed efficient workflows and fostered a productive work environment. Skilled in Microsoft Office and Google Suite, delivering support that enhances organizational success.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Center Operations Supervisor
BlueSprig
Athens, USA
08.2024 - Current
- Supervise day-to-day center operations and serve as administrative lead for all staff and client needs.
- Managed daily operations to ensure efficient service delivery and compliance with policies.
- Managed schedules, timecards, and payroll for 20+ behavioral therapists, ensuring timely and accurate compensation.
- Conduct onboarding and training for new administrative and therapy staff.
- Coordinate with supervisors to complete and submit insurance authorizations in a timely manner
- Liaised with regional operations and clinical leadership to maintain compliance and enhance communication flow.
- Oversaw inventory management and supply chain logistics for operational readiness.
- Engaged with families to address concerns, resulting in improved service satisfaction levels.
- Tracked financial metrics such as revenue, expenses and profitability.
Operations Specialist
BlueSprig
Athens, USA
12.2022 - 08.2024
- Oversaw scheduling, inventory management, and client records for a clinical ABA therapy center.
- Acted as primary contact for client families, delivering timely updates and coordinating care.
- Implemented organizational solutions for medical and client paperwork.
- Supported center events and day-to-day administrative functions.
- Engaged with clients to address inquiries and resolve service-related issues.
Registered Behavior Technician (RBT)
BlueSprig
Athens, USA
06.2022 - 12.2022
- Delivered direct ABA therapy services to children under age 10.
- Conducted data entry and behavior tracking with high accuracy.
- Assisted in training new staff on behavioral techniques and company policies.
- Participated in team meetings to discuss client needs and treatment adjustments.
Standardized Test Scorer (Remote)
Cognia
05.2022 - 06.2022
- Independently scored math exams for grades 4–8.
- Met and exceeded daily productivity and accuracy benchmarks.
- Demonstrated attention to detail and consistent remote work performance.
Registered Behavior Technician (RBT)
Hopebridge Autism Therapy Center
Athens, USA
11.2020 - 05.2022
- One-on-one therapy sessions with children aged 2–13.
- Recorded and communicated behavioral data to clinical staff and families.
Clinician
Lindamood-Bell Learning Processes
Watkinsville, USA
10.2019 - 09.2020
- Developed individualized education plans and taught literacy/math to students aged 6–25.
- Facilitated standardized testing and maintained positive learning environments.
ESL Teacher (Remote)
Qkids
07.2019 - 01.2020
- Delivered engaging English lessons to children in China through interactive online platform, fostering language skills and cultural understanding.
- Tailored instruction for groups of 1–4 students with varying English proficiency, enhancing individual learning experiences and language acquisition.
Education
Bachelor of Science - Psychology
Kennesaw State University
Kennesaw, GA 08.2015 - 12.2018
Skills
- Client onboarding
- Administrative Support & Scheduling
- Operational efficiency
- Budget Management
- HIPAA Compliance
- Event Planning
- Data management
- Equipment management
- Microsoft Office & Google Suite
- Remote communication tools
- Time prioritization
- Staff training
Awards
Excellence in Accounting, 05/01/15, Awarded for highest accuracy among 60 accounting students.
Timeline
Center Operations Supervisor
BlueSprig
08.2024 - Current
Operations Specialist
BlueSprig
12.2022 - 08.2024
Registered Behavior Technician (RBT)
BlueSprig
06.2022 - 12.2022
Standardized Test Scorer (Remote)
Cognia
05.2022 - 06.2022
Registered Behavior Technician (RBT)
Hopebridge Autism Therapy Center
11.2020 - 05.2022
Clinician
Lindamood-Bell Learning Processes
10.2019 - 09.2020
ESL Teacher (Remote)
Qkids
07.2019 - 01.2020
Bachelor of Science - Psychology
Kennesaw State University
08.2015 - 12.2018