Tiffany Morgan
Acworth,GA
Summary
Proven track record in enhancing customer loyalty and revenue growth, notably at Carmax Auto Finance. Excelled in critical thinking and verbal communication, achieving a 60% profit increase at Can Capital through strategic business development. Skilled in financial analysis and fostering teamwork, consistently surpassing sales targets by leveraging commercial client insights.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Carmax Auto Finance
Kennesaw, GA
06.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Business Funding Advisor
Peac Solutions
New Jersey Remote
07.2022 - 05.2023
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Identified client business needs by gaining understanding of goals, objectives and processes.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Negotiated favorable terms for clients during contract discussions with funders, ensuring mutually beneficial agreements.
Account Executive
Morgan & Assoc
Kennesaw, GA
05.2021 - 07.2022
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Relationship Manager
Kabbage
06.2019 - 08.2021
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
Preferred Client Specialist
Bank Of America
11.2017 - 06.2019
- Introduced clients to available online resources and services to increase convenience.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Supported KYC processes for prospective and existing customers.
- Consulted with customers regarding credit needs, addressing rewards and additional interest concerns
Education
Associate of Arts - Culinary
The Art Institute Of Atlanta
Atlanta, GA05.2011
Skills
- Critical Thinking
- Verbal and written communication
- Teamwork
- Detail-oriented
- Commercial and consumer clients
- Financial statements expertise
- Sales and Marketing
- Conflict Resolution
Accomplishments
- Ranked as a top performer, averaging130% above sales quota each month.
- Recipient of2015 Top Sales Representative at Can Capital
Certification
- Licensed P&C Insurance GA - 2018-2020
Timeline
Customer Service Representative
Carmax Auto Finance
06.2024 - Current
Business Funding Advisor
Peac Solutions
07.2022 - 05.2023
Account Executive
Morgan & Assoc
05.2021 - 07.2022
Relationship Manager
Kabbage
06.2019 - 08.2021
Preferred Client Specialist
Bank Of America
11.2017 - 06.2019
Associate of Arts - Culinary
The Art Institute Of Atlanta