Casey Ross
715 E Oak,OK
Summary
Dynamic professional with a strong work ethic and integrity, experienced in customer service at Yokels. Proven ability to enhance customer satisfaction through effective communication and cash handling. Recognized for implementing process improvements that streamlined operations, fostering loyalty and repeat business. Skilled in cleaning and sanitizing, ensuring a safe and welcoming environment.
Overview
3
3
years of professional experience
Work History
Cashier
Yokels
Enid, OK
09.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained cleanliness and organization of checkout area to enhance efficiency.
- Collaborated with team members to manage inventory levels during peak hours.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints effectively, fostering loyalty and satisfaction.
- Handled cash management tasks, including balancing registers at shift end.
- Implemented process improvements that streamlined checkout procedures and reduced wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Housekeeper
Garland Nursing Home
Enid, OK
03.2025 - 09.2025
- Maintained cleanliness and sanitation of resident rooms and common areas.
- Assisted in laundry services, ensuring proper handling and organization of linens.
- Collaborated with nursing staff to fulfill specific cleaning requests for patient comfort.
- Utilized cleaning equipment and chemicals safely according to established protocols.
- Reported maintenance issues promptly to ensure a safe environment for residents.
- Adapted cleaning techniques to meet diverse needs of residents and facility standards.
- Participated in training sessions to enhance knowledge of infection control procedures.
- Supported team efforts by communicating effectively with colleagues regarding daily tasks.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Bartender
Fancy Dance Casino
Perry, OK
03.2023 - 03.2025
- Mix and serve cocktails, maintaining high quality and presentation standards.
- Ensure customer satisfaction through attentive service and prompt drink preparation.
- Train new staff on bar procedures, menu items, and product knowledge.
- Manage inventory levels, restocking supplies to ensure seamless operations.
- Collaborate with team members to create a vibrant atmosphere for patrons.
- Implement efficient workflows to enhance speed of service during peak hours.
- Resolve customer complaints promptly, fostering positive relationships with guests.
- Maintain cleanliness and organization of bar area in compliance with health regulations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
High School Diploma - Basic
Enid High
Enid, OK05.2017
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Time management skills
Cleaning and sanitizing
Timeline
Cashier
Yokels
09.2025 - Current
Housekeeper
Garland Nursing Home
03.2025 - 09.2025
Bartender
Fancy Dance Casino
03.2023 - 03.2025
High School Diploma - Basic
Enid High