casey sheppard
Brunswick,GA
Summary
Dynamic Sales Associate with a proven track record at Southern Hardware, excelling in customer engagement and problem-solving. Recognized for enhancing customer satisfaction through exceptional service and effective cash handling. Skilled in inventory management and merchandise display, fostering a welcoming environment that encourages repeat business and builds lasting relationships.
Overview
1
1
year of professional experience
Work History
Sales Associate
Southern Hardware
Brunswick, GA
03.2025 - 02.2026
- Assisted customers in selecting hardware products, providing knowledgeable recommendations to enhance shopping experience.
- Managed inventory levels, ensuring accurate stock counts and timely reordering of popular items.
- Operated point-of-sale system efficiently, processing customer transactions with accuracy and speed.
- Maintained store cleanliness and organization, contributing to a welcoming environment for customers.
- Responded to customer inquiries promptly, resolving issues to foster satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma - General Education
Brunswick High
Brunswick, GASkills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Excellent people skills
Problem-solving
Reliable and punctual
Exceptional customer service
Outgoing personality
Cash handling
Money handling
Flexible schedule
Cash register operation
Stocking and receiving
Cash handling accuracy
Conflict resolution
Professional demeanor
Cleaning techniques
Merchandise display
Product recommendations
Friendly and outgoing
Customer engagement
Timeline
Sales Associate
Southern Hardware
03.2025 - 02.2026
High School Diploma - General Education
Brunswick High