Casey Stanley
Archdale,NC
Summary
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
3
3
years of professional experience
Work History
Unit Secretary
Bethany Medical Center
High Point , North Carolina
2023.07 - Current
- Greeted visitors and patients in a courteous and friendly manner.
- Checked out patients upon completion of their visit.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
Front Desk Receptionist
Bethany Medical Center
High Point , North Carolina
2022.06 - 2023.07
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Responded to customer inquiries via phone, email, and in person.
- Assisted with scheduling appointments for clients and visitors.
Phone Scheduler
Bethany College
High Point , North Carolina
2021.11 - 2022.06
- Scheduled and confirmed appointments.
- Updated customer contact information in database ensuring accuracy at all times.
- Answered incoming calls in a professional and courteous manner, providing excellent customer service.
- Handled multiple lines simultaneously while routing calls efficiently to the appropriate departments or individuals within the company.
Education
High School Diploma -
Trinity High School
Trinity, NC2018-06
Skills
- HIPAA Compliance Understanding
- Follow-up scheduling/appointment scheduling
- Strong Organization
- Insurance Verification
- Customer Service
- Scheduling Tests and Procedures
Timeline
Unit Secretary
Bethany Medical Center
2023.07 - Current
Front Desk Receptionist
Bethany Medical Center
2022.06 - 2023.07
Phone Scheduler
Bethany College
2021.11 - 2022.06
High School Diploma -
Trinity High School
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