Casey Stewart
Modesto,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Manager, Patient Access
Sutter Gould Medical Foundation
12.2022 - Current
- Oversees the day-to-day operations and activities performed by Patient Access staff
- Responsible for customer service, consistent with the Sutter Health's mission, values and vision
- Collaborates with staff and leadership within the organization to drive standard processes and ensure consistency of practices as well as continuous process improvement within the Patient Access department
- Makes decisions in fast-paced, fluid environment; actively collaborates with leadership and staff within defined service level agreements
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Supervisor, Centralized Scheduling
Sutter Gould Medical Foundation
03.2020 - 12.2022
- Supervises and oversees all day-to-day activities related to the Customer Contact Center, Central Scheduling department, ensuring the team achieves/delivers high quality results/services
- Oversees and facilitates daily operations, and liaises with other patient care departments to ensure service integration, effective delivery of services/results.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Department Coordinator
Sutter Gould Medical Foundation
04.2017 - 03.2020
- Communicated with managers of other departments to maintain transparency.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Supervisor, Transportation
Mid-Valley Health Services
12.2011 - 04.2017
- Transporting pharmaceuticals to health facilities throughout the Valley and Bay Area
- Working side by side with pharmacist to ensure medication deliveries were delivered in a timely matter
- Training new employees and creating drivers’ schedules and routes.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
High School Diploma -
Grace Davis High School
Skills
- Skills and Abilities
- Office Management
- Teambuilding & Supervision
- Staff Development & Training
- LEAN Thinking with Improvement Projects
- Time Keeping
- Ability to multitask
- Strong communication skills
- Interpersonal and decision-making skills
- Proficient in EPIC
- Medical Billing
- Orientation & On-Boarding
- Proficient user of MS Office
Accomplishments
Sutter Certified Leader I- March, 2020
Sutter Certified Leader II- November, 2023
Timeline
Manager, Patient Access
Sutter Gould Medical Foundation
12.2022 - Current
Supervisor, Centralized Scheduling
Sutter Gould Medical Foundation
03.2020 - 12.2022
Department Coordinator
Sutter Gould Medical Foundation
04.2017 - 03.2020
Supervisor, Transportation
Mid-Valley Health Services
12.2011 - 04.2017
High School Diploma -
Grace Davis High School
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