Ofelia Ayala
Turlock,CA
Summary
Strong organizational and communication skills to create and maintain efficiency and productivity. Experienced in organizational policies and procedures that positively impact overall morale.
Overview
12
12
years of professional experience
Work History
Manager, Patient Access
Emanuel Medical Center, Conifer Health Solutions
08.2022 - Current
- Maintain a professional, organized, and safe environment for employees and patrons with strong lines of communication.
- Assist/prepare short and long term departmental planning for pre-service/point of service financial clearance functions.
- Conduct interviews, Performance Management, address complaints and enforce departmental policies, practice, and procedures in accordance to hospital policies.
Supervisor, Patient Access
Emanuel Medical Center, Conifer Health Solutions
02.2022 - 08.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and addressed departmental needs.
- Reports, Kronos, and Workforce Management
Patient Access Representative, III
Emanuel Medical Center, Conifer Health Solutions
07.2011 - 02.2022
- Assured timely verification of insurance benefits prior to appointments using PAS, Varian, PAI, and Order Facilitator
- Collaborated and assisted management team during PAS implementation
Education
Master of Science - Health Administration
University of Phoenix
Tempe, AZ08.2021
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ10.2019
Skills
- Self-Motivated and Dependable
- Issue and Conflict Resolution
- Verbal and Written Communication
- Team Leadership
Timeline
Manager, Patient Access
Emanuel Medical Center, Conifer Health Solutions
08.2022 - Current
Supervisor, Patient Access
Emanuel Medical Center, Conifer Health Solutions
02.2022 - 08.2022
Patient Access Representative, III
Emanuel Medical Center, Conifer Health Solutions
07.2011 - 02.2022
Master of Science - Health Administration
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix
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