Casey Tew
Fayetteville,NC
Summary
Dynamic professional with a proven track record at USPS, excelling in customer service and mail sorting. Recognized for enhancing delivery efficiency and fostering team collaboration. Skilled in inventory management and process improvement, I effectively trained staff to optimize operations and elevate service quality. Committed to maintaining high standards and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mail Carrier
USPS
07.2022 - 06.2025
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Assisted in training new mail carriers, sharing best practices and tips for effective mail delivery.
- Observed traffic and safety regulations for safe transport and delivery of mail.
Manager
Master Muffler
06.2013 - 02.2021
- Oversaw daily operations, ensuring adherence to quality and safety standards.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Trained and mentored staff, fostering a collaborative team environment and skill development.
- Managed inventory levels, optimizing stock control to meet customer demands effectively.
Education
Graduate Certificate - EMT
Fayetteville Technical Community College
Fayetteville, North Carolina, NC04-2013
Skills
- Customer service
- Mail sorting
- Inventory management
- Process improvement
- Team training
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
Certification
- [Area of certification] Training - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Timeline
Mail Carrier
USPS
07.2022 - 06.2025
Manager
Master Muffler
06.2013 - 02.2021
Graduate Certificate - EMT
Fayetteville Technical Community College
Customer Appreciation Award
I was awarded the award due to having the most customers call and complaiment on what a great job their mail carrier was doing. Always got their mail and only their mail not past tenants that lived their before. Always recieved their packages on time etc.