Amber Van Harrison
Nashville,TN
Summary
Forward-thinking and results-driven passionate professional with 2 years of experience in partnership development, account management and channel building. Self-directed, talents in diversifying networks, product offerings, and pricing strategies to drive growth with value-added solutions.
Overview
7
7
years of professional experience
Work History
Contract Renewal Manager
Parchment
Nashville, TN
02.2023 - Current
- Track contracts for management and issue regular tracking reports covering current status and upcoming milestones.
- Interpret contact terms and coordinate solutions to resolve disputes between clients and service providers.
- Analyze and solve multi-faceted problems that effected executive leaders and business initiatives.
- Resolve problems with high-profile customers to maintain relationships and increase return customer base.
- Conduct and manage contract negotiations.
- Ability to upsell and sell additional products/services into existing clients.
- Achieve sales goals and service targets by cultivating and securing new customer relationships.
- Managed book of business worth $800K across 500+ accounts with a 98% renewal win rate.
Customer Success Manager
Pearson
Nashville, TN
10.2021 - 12.2022
- Integrated Pearson solutions (Revel, Mastering, MyLab, and eTexts) with various Learning Management Systems (Blackboard, Canvas, Moodle, Brightspace by D2L).
- Managed book of business worth $1.5 million across 32 accounts.
- Managed technical integration, learning management systems, customer support and program management.
- Collaborated with internal teams and sellers to help identify growth opportunities through account planning and delivery execution.
- Held internal and client status meetings.
- Built client focused relationships and develops a deep understanding of their needs and business.
- Analyzed account details to enhance understanding of effectiveness and client needs.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
Family Enrollment Counselor
Pearson
Nashville, TN
06.2020 - 10.2021
- Supported interested families via inbound calls in phone queue setting, assisting families through enrollment process.
- Answered 50-65 calls per day exceeding quota by 15%
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Generated leads through cold-calling, networking and other outreach methods.
- Built relationships with clients through active listening and empathy to provide excellent service.
- Communicated changes in school events, policies, and guidelines through interaction with school staff and parents.
Executive Associate
Western Kentucky University
Bowling Green, KY
05.2019 - 05.2020
- Handled confidential and sensitive information with discretion and tact.
- Liaised and coordinated activities of administrative support staff to accomplish department goals.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Led weekly seminars to discuss research findings and build ideas to progress projects.
- Assisted faculty members with data collection for potential academic publications.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Monitored student progress to identify weaknesses and provide recommendations for improvement.
Lead Server
Double Dogs
Bowling Green, KY
11.2016 - 06.2020
- Successfully managed 15-30 staff members at any given time by assigning tasks, ensuring both restaurant and customer standards were met.
- Formally trained new hires on menu items, computer systems, company standards, and customer service expectations.
- Served lunch and dinner to 50-100 customers per shift at chain restaurant.
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of time.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
MBA - Business Administration
Western Governors University
Salt Lake City, UT05.2024
Bachelor of Arts - Psychology
Western Kentucky University
Bowling Green, KY05.2019
Skills
- Client Rapport-Building with Interpersonal Skills
- Report Analysis
- Training and People Development
- Efficient and Detail-Oriented
- Impeccable Time Management
- Strong Problem-Solving and Trouble-Shooting
- Highly Analytical
- Polished Communication - Verbal, Written
- Cross-Functional Team Collaboration
- Tech Savvy with Quick Learning Abilities
- Salesforce, Tableau, Outreach, Google & Microsoft Suite of Tools
- Self-driven and independent
- Growth Mindset
Timeline
Contract Renewal Manager
Parchment
02.2023 - Current
Customer Success Manager
Pearson
10.2021 - 12.2022
Family Enrollment Counselor
Pearson
06.2020 - 10.2021
Executive Associate
Western Kentucky University
05.2019 - 05.2020
Lead Server
Double Dogs
11.2016 - 06.2020
MBA - Business Administration
Western Governors University
Bachelor of Arts - Psychology
Western Kentucky University