Casey Wiley
Katy,TX
Overview
9
9
years of professional experience
Work History
Sales Associate
Range USA
Cypress, TX
11.2024 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained accurate inventory records, ensuring stock levels met demand.
- Processed sales transactions efficiently, minimizing wait times for customers.
- Provided product knowledge training to new associates, improving team performance.
- Utilized point-of-sale systems for daily sales reporting and reconciliation tasks.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
Assistant Manager
Mac Pizza Management; Domino’s
Hockley, TX
08.2017 - 11.2024
- Coordinated team schedules to optimize labor efficiency and improve service delivery.
- Implemented training programs for new staff, enhancing operational knowledge and customer service skills.
- Monitored inventory levels, ensuring timely replenishment to meet customer demand without excess waste.
- Analyzed sales reports to identify trends, adjusting strategies to enhance revenue growth and profitability.
- Streamlined operational processes, reducing order preparation time and improving overall customer satisfaction ratings.
- Oversaw compliance with health and safety regulations, maintaining a safe environment for employees and customers alike.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma - General
ALPHA Academy
Magnolia, TX05.2009
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Positive and professional
- Service oriented
- Friendly and outgoing
- Money handling
- Cash handling accuracy
Timeline
Sales Associate
Range USA
11.2024 - Current
Assistant Manager
Mac Pizza Management; Domino’s
08.2017 - 11.2024
High School Diploma - General
ALPHA Academy