Casey Wilkey
American Auto Sales
Cape Coral,FL
1
Certification
24
years of professional experience
Dynamic professional with a proven track record at American Auto Sales, excelling in customer service and sales conversion. Skilled in relationship building and negotiations, I consistently enhance client satisfaction and loyalty. My entrepreneurial spirit drives results, while my expertise in upselling strategies ensures optimal outcomes for both clients and the business.
Work History
Car Salesman
6 Years 8 Months- Assisted customers in selecting vehicles based on needs and preferences.
- Developed knowledge of inventory to provide accurate information on available models.
- Conducted test drives to demonstrate vehicle features and performance.
- Facilitated financing options to enhance customer purchasing experience.
- Built strong relationships with clients through exceptional customer service and follow-up communications.
General Manager
10 Years 3 Months- Oversaw daily operations to ensure efficient service delivery and adherence to quality standards.
- Developed and implemented strategic plans to drive business growth and enhance customer satisfaction.
- Managed staff recruitment, training, and performance evaluations to build a skilled workforce of 35 teams with 3 to 4 members
- Fostered strong relationships with clients and stakeholders to promote company services and expand market reach.
- Streamlined operational processes, leading to improved efficiency and reduced turnaround times on projects.
- Led safety initiatives to maintain compliance with industry regulations and ensure employee well-being.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Framer and Then Finish Carpenter
6 Years 11 Months- Constructed and assembled wooden frames for residential and commercial projects using precision tools.
- Interpreted blueprints and project specifications to ensure accurate framing layouts.
- Collaborated with subcontractors to maintain consistent workflow and project timelines.
- Trained junior framers in safety protocols, tool usage, and framing techniques.
- Inspected completed frames for structural integrity, ensuring compliance with building codes.
- Maintained a clean work environment by organizing materials and removing debris at the end of each day.
- Accurately and safely installed wall, roof and floor structures according to blueprints, customer requests, and available inventories.
- Enhanced overall project efficiency by accurately measuring and cutting materials for framing projects.
- Cut and joined wood, using precise measurements and proper techniques to create frames of different sizes
- Demonstrated versatility in framing skills by adapting to various project requirements, including residential homes, commercial buildings, and custom projects.
- Inspected frames, identified issues such as warping, and implemented corrections.
- Increased job site safety through regular maintenance and proper use of tools and equipment.
- Assisted in the completion of complex framing projects by providing timely support to fellow team members.
- Followed safety protocols when using nail guns, saws, and grinders.
- Improved client satisfaction by consistently completing high-quality framing work within designated timeframes.
- Matched frame designs to existing décor or specific interior design styles.
- Examined wood, work areas, and supplies for defects and damage before completing projects.
- Cut, measured and shaped wood after inspecting blueprints, build areas and work orders.
- Ensured exceptional precision in layout work using levels, squares, plumb bobs, chalk lines, resulting in perfectly aligned structures.
- Utilized expert knowledge of local building codes to ensure all framing projects met required standards for safety and quality.
- Used appropriate glues, adhesives and sealants for frames, correctly handling chemicals to minimize exposure.
- Delivered high-quality results under tight deadlines, managing to frame complex structures within allocated time frames.
Education
High School Diploma
Skills
Customer service
Friendly and enthusiastic
Negotiations strength
Competitive
Goal oriented
Verbal and written communication
Relationship building
Strong negotiation
Sales conversion
Customer relationship management
Appointment scheduling
Issue resolution
Sales and marketing
Building rapport
Professional demeanor
Upselling strategies
Sales closing
Persuasive communication style
Entrepreneurial
Explaining service options
Showroom maintenance
Brand loyalty
Certification
An arborist license for the state of Nebraska
Osha certified
Cpr certified for life saving
Timeline
Car Salesman
American Auto Sales
08.2002 - 04.2009Read More
General Manager
Asplan Tree Expert Company
05.1992 - 08.2002Read More
Framer and Then Finish Carpenter
Witters Construction
06.1985 - 05.1992Read More
Marion High School
High School Diploma
Read More