Summary
Overview
Work History
Education
Skills
Police Academy Award
Interests
Timeline
Generic

Cash Puccio

Boynton Beach,FL

Summary

Adept at elevating customer experiences, I significantly improved visitor retention at Petsmart by mastering reservation software and fostering a welcoming atmosphere. My knack for detail and exceptional customer service skills boosted Publix's bakery department sales. Proven in team collaboration and problem-solving, I excel in fast-paced environments, prioritizing efficiency and customer satisfaction. I love challenges and believe they make me thrive further in my workspace.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist/Customer Service Cashier

Petsmart
02.2024 - 12.2024
  • Elevated visitor retention rates by ensuring an inviting and systematic front desk environment.
  • Effectively scheduled appointments, decreasing instances of scheduling conflicts through reservation software.
  • Upkept a clean and orderly front office space to enhance visitor and employee experience.
  • Welcomed guests at the front desk and managed the check-in process while engaging in pleasant conversations.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer problems and complaints.

Bakery Clerk

Publix
05.2023 - 11.2023
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Maintained a visually appealing and well-stocked bakery display, increasing sales.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Maintained a tidy and organized work area to comply with cleanliness standards.
  • Collaborated with fellow bakery staff members to streamline production processes and improve efficiency.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Used utensils and equipment to portion, wrap, and display bakery items.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
  • Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.

Education

No Degree - Buisness

Palm Beach State College
Lake Worth, FL
05-2026

High School Diploma -

Olympic Heights Community Highschool
Boca Raton, FL
05-2024

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Problem-solving skills
  • Team collaboration
  • Scheduling appointments
  • Oral and writing communication
  • Initiative-taking

Police Academy Award

In 2020, pre-covid strike, I came to a harsh realization that I was reaching an age where not being disciplined and motivated toward a goal was starting to affect my future. I needed help explaining why I wasn't motivated or where to begin to fix it. A close friend at the time told me about a Police camp he had done the previous year. I heard it and thought, "What better way to fix this problem than with harsh discipline." Sirens at 5 in the morning, screaming, training, standing for hours on end in the middle of a summer day. It would have been hell if I had ever been there, and it was probably the most unenjoyable experience at the start. But as I kept sticking with it and putting 100% in daily, I saw a change. Not just physically but mentally as well. I was strong and felt entirely in control of my emotions, attitude, and time. Toward the end of the camp, one boy and a girl were chosen for the Academy Award. Somehow, out of 10 groups, a girl in the same group got the award. It shows that our leader had our best interest at heart, and I will always thank him and the rest of the staff for changing my life. I don't know how and don't even want to wonder how I would have resolved those previous issues, but I'm greatful I had an opportunity like this to change my life.

Interests

  • Surfing
  • Gardening
  • Running
  • Learning new cooking techniques and expanding my culinary skills
  • I enjoy cooking for friends and family gatherings
  • Cooking
  • Baking
  • Historical Exploration
  • Food Tourism
  • Train Travel
  • Road Trips
  • I have a passion for photography and editing photos
  • Photography
  • Martial Arts
  • Swimming
  • Gym Workouts

Timeline

Front Desk Receptionist/Customer Service Cashier

Petsmart
02.2024 - 12.2024

Bakery Clerk

Publix
05.2023 - 11.2023

No Degree - Buisness

Palm Beach State College

High School Diploma -

Olympic Heights Community Highschool
Cash Puccio