Adept at elevating customer experiences, I significantly improved visitor retention at Petsmart by mastering reservation software and fostering a welcoming atmosphere. My knack for detail and exceptional customer service skills boosted Publix's bakery department sales. Proven in team collaboration and problem-solving, I excel in fast-paced environments, prioritizing efficiency and customer satisfaction. I love challenges and believe they make me thrive further in my workspace.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist/Customer Service Cashier
Petsmart
9918 Lyons Rd Unit 200, Boynton Beach, FL 33472
02.2024 - 12.2024
Elevated visitor retention rates by ensuring an inviting and systematic front desk environment.
Effectively scheduled appointments, decreasing instances of scheduling conflicts through reservation software.
Upkept a clean and orderly front office space to enhance visitor and employee experience.
Welcomed guests at the front desk and managed the check-in process while engaging in pleasant conversations.
Developed strong working relationships with team members, fostering a positive work environment.
Resolved customer problems and complaints.
Bakery Clerk
Publix
8780 Boynton Beach Blvd, Boynton Beach, FL 33472
05.2023 - 11.2023
Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
Maintained a visually appealing and well-stocked bakery display, increasing sales.
Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Stocked merchandise, clearly labeled items, and arranged according to size or color.
Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
Maintained a tidy and organized work area to comply with cleanliness standards.
Collaborated with fellow bakery staff members to streamline production processes and improve efficiency.
Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Used utensils and equipment to portion, wrap, and display bakery items.
Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
Education
No Degree - Buisness
Palm Beach State College
Lake Worth, FL
05-2026
High School Diploma -
Olympic Heights Community Highschool
Boca Raton, FL
05-2024
Skills
Customer service
Attention to detail
Time management
Listening skills
Telephone etiquette
Problem-solving skills
Team collaboration
Scheduling appointments
Oral and writing communication
Initiative-taking
Police Academy Award
In 2020, pre-covid strike, I came to a harsh realization that I was reaching an age where not being disciplined and motivated toward a goal was starting to affect my future. I needed help explaining why I wasn't motivated or where to begin to fix it. A close friend at the time told me about a Police camp he had done the previous year. I heard it and thought, "What better way to fix this problem than with harsh discipline." Sirens at 5 in the morning, screaming, training, standing for hours on end in the middle of a summer day. It would have been hell if I had ever been there, and it was probably the most unenjoyable experience at the start. But as I kept sticking with it and putting 100% in daily, I saw a change. Not just physically but mentally as well. I was strong and felt entirely in control of my emotions, attitude, and time. Toward the end of the camp, one boy and a girl were chosen for the Academy Award. Somehow, out of 10 groups, a girl in the same group got the award. It shows that our leader had our best interest at heart, and I will always thank him and the rest of the staff for changing my life. I don't know how and don't even want to wonder how I would have resolved those previous issues, but I'm greatful I had an opportunity like this to change my life.
Interests
Surfing
Gardening
Running
Learning new cooking techniques and expanding my culinary skills
I enjoy cooking for friends and family gatherings
Cooking
Baking
Historical Exploration
Food Tourism
Train Travel
Road Trips
I have a passion for photography and editing photos
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