Cashay Middleton
Brooklyn,NY
Summary
Seasoned Supervisor at Divine of Anju and Transit Bus Operator with NYCTA, I excel in route planning and leading teams to enhance operational efficiency. Skilled in mechanical knowledge and fostering positive passenger experiences, I've significantly improved service quality and safety standards. My proactive approach and adept problem-solving ensure seamless transportation solutions.
Overview
18
18
years of professional experience
Work History
Transit Bus Operator
NYCTA
Brooklyn, NY
03.2019 - Current
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Monitored passengers to ensure they followed safety regulations and paid fares.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Assisted passengers with mobility devices in boarding and disembarking safely.
- Enforced passenger rules and regulations while providing courteous service.
- Provided assistance to elderly or disabled passengers with their transportation needs.
- Made sure wheelchair lifts were functioning properly before each trip began.
Supervisor
Divine of Anju
Brooklyn, NY
11.2006 - 12.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
Education
Bachelor of Arts - Psychology
Medgar Evers College
Brooklyn, NY08-2013
Skills
- Mechanical Knowledge
- Ticket processing
- Bus Cleaning
- Inclement weather driving
- Safe Driving
- Route Planning
- Defensive Driving
- Emergency Procedures
- Passenger transportation
Timeline
Transit Bus Operator
NYCTA
03.2019 - Current
Supervisor
Divine of Anju
11.2006 - 12.2023
Bachelor of Arts - Psychology
Medgar Evers College