Casheena King
Willowbrook,IL
Summary
Accomplished Dispatch Manager with a proven track record at L and R Rides Corporation, enhancing dispatch efficiency and promoting a safety culture. Skilled in transportation knowledge and customer communication, I significantly improved customer satisfaction and operational effectiveness. Expert in workflow planning and adept at resolving high-stress situations, demonstrating exceptional leadership and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Dispatch Manager
L and R Rides Corporation
Waukegan, IL
11.2023 - 09.2024
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Reported to management operational activities and maintained current records.
- Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
Customer Service Representative
Remprex
Lisle, IL
10.2017 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Xerox
Bolingbrook, IL
06.2014 - 07.2015
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Crew Member
McDonald's
Darien, IL
09.2012 - 07.2013
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Education
Diploma -
Hinsdale South High School
Darien, ILSkills
- Transportation knowledge
- Workflow Planning
- Route Planning
- Phone dispatch
- Schedule Coordination
- Customer Communication
- Staff Training and Development
- Employee time records
- Daily reports
- Customer Service
- Schedule Management
Timeline
Dispatch Manager
L and R Rides Corporation
11.2023 - 09.2024
Customer Service Representative
Remprex
10.2017 - 09.2023
Customer Service Representative
Xerox
06.2014 - 07.2015
Crew Member
McDonald's
09.2012 - 07.2013
Diploma -
Hinsdale South High School