Casiana Sessions

• Supervised other Pet Stylists, teaching them valuable grooming information and safety procedures.
• Assisted customers by scheduling their appointments, answering any and all grooming inquires, and taking payment.
• Assisted salon owner in entering customer data, such as pet medical records and credit card payments.
• Created reoccurring appointments for six month intervals for over one hundred clients. Each needing specific times, days, and in some instances, specific Stylists.
• Used DaySmart Pet Software to create client profiles, schedule appointments, and keep detailed records of each pet.
• Exercised judgment to adapt grooming procedures based on breed, temperament, and owner preferences.
• Groomed 25 dogs per week, using various tools such as sheers, nail clippers, blades, brushes and de-matting and de-shedding combs

• Mentored and coached 3 grooming trainees at once, providing ongoing feedback and support to foster their skill development and professional growth.
• Created and maintained efficient work schedules that optimized staff availability and workload distribution.
• Managed inventory levels and placed timely orders for necessary supplies and equipment.
• Ensured adherence to salon sanitation and safety protocols, maintaining clean and hygienic environment.
• Provided exceptional customer service by actively listening to client needs and concerns, offering personalized recommendations, and exceeding expectations.
• Handled incoming phone calls efficiently and professionally, scheduling appointments, answering questions, and addressing client inquiries.
• Personally groomed consistent client base while maintaining high standards of quality and efficiency.
• Adhered to established grooming procedures and company policies, ensuring consistent quality and client satisfaction.

Customer Service & Animal Care Specialist (2019 - 2020)

• Flourished in multi-faceted role, ensuring well-being of animals, assisting customers, and maintaining welcoming environment.
• Mastered cashiering duties, providing efficient and friendly service while prioritizing customer satisfaction.
• Developed strong customer service skills by actively listening to pet owners' needs, offering product recommendations, and answering questions.

Bathing Specialist (2019- 2020)

• Learned basics of bathing in fast paced environment.
• Learned how to diagnose needs of individual pets and importance of skin and coat maintenance.

Pet Stylist in Training (2020 - 2020)

• Embraced dynamic learning environment, honing grooming skills under guidance of experienced stylists.
• Mastered basic grooming techniques, including clipping, styling, and handling various dog breeds.
• Demonstrated dedication and initiative, seeking additional learning opportunities and actively contributing to grooming team.

Certified Pet Stylist (2020 - 2021)

• Expertly execute full range of grooming services, catering to unique needs and preferences of each furry client.
• Build lasting relationships with clients by providing personalized consultations, exceeding expectations, and fostering pet well-being.

• As Director of Handicraft for Comer Scout Reservation Summer Camp, it is the responsibility of the Director to led staff and cultivated thriving program that introduced 8 different crafts to over 900 scouts ranging from 10-17 years old, fostering creativity, skill development, and camp spirit.