Casie Porter
Denton,TX
Summary
Hardworking professional with a proven track record of increasing customer satisfaction levels. Looking to leverage my problem solving skills and build upon my 17 years of customer service experience by advancing into the Food Service/Hospitality industry. Passionate about creating a strong teamwork environment and driving brand loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Purchasing
Responsive Education Solutions
Lewisville , TX
2018.01 - Current
- Trained employees on the purchasing process for requisitions, receiving, invoicing, and credit card reconciliation
- Handled credit applications for new vendors and maintained strong working relationships
- Collaborated with vendors to create quotes for over 75 schools and the corporate office
- Approved/ Denied employee purchase requisitions and credit card transactions based on policy
- Distributed purchase orders after verifying specifications and price while following corporate regulations
- Tracked orders and resolved issues with missing or damaged goods, tax exemption refunds, and order discrepancies with purchase orders
- Established eCommerce punch-outs in the Skyward system to streamline the purchasing process and created training documentation for the new process.
Retail Credit Analyst I
TD Auto Finance
Roanoke , TX
2009.02 - 2016.04
- Performed in-depth analysis and investigation on retail credit applications based on the company’s risk policy and then communicated decisions to business clients
- Performed detailed verifications and documentation for all applications that met the approval and disapproval criteria
- Provided superior customer service while building professional rapport with clients to sustain acceptable cashing ratios and a balanced portfolio mix
- Ensured compliance to all corporate standards, processes, and procedures
- Helped organize and plan company-wide donations for the Fisher House Foundation.
Collections Counselor II
TD Auto Finance
Roanoke , TX
- Developed daily call strategies to ensure effective use of time and tools to decrease delinquent customers
- Promoted good customer/company relationships to improve customer satisfaction
- Member of the Bench Agent Program that was responsible for training new hires
- Member of the Bekon Assessment Audit Team ensuring the company stayed compliant with federal regulations
- Analyzed service quality business strategies with the Lean Six Sigma Program to improve employee/customer experience
- Earned the TD Bank Quarterly Spark Award in 2013 for business center achievements.
Education
Bachelor of Science in Hospitality -
University of North Texas
01.2008
Skills
- Microsoft Office and Multi-line Phone Operations
- Communication
- Attention to Detail
- Multitasking
- Conflict Resolution
- Compliance
- Leadership
- Customer Relationship Management
- Purchasing
- Cross-Training Staff
- Organizational Skills
- Adaptability and Flexibility
- Teamwork and Collaboration
- Calm and Pleasant Demeanor
Certification
ServSafe Food Manager Protection Certification issued 2024 by the Texas Restaurant Association
Timeline
Purchasing
Responsive Education Solutions
2018.01 - Current
Retail Credit Analyst I
TD Auto Finance
2009.02 - 2016.04
Collections Counselor II
TD Auto Finance
Bachelor of Science in Hospitality -
University of North Texas
ServSafe Food Manager Protection Certification issued 2024 by the Texas Restaurant Association
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