Casilda Ulmer
Laurel,MS
Summary
Dynamic professional with a proven track record at Jasper General Nursing Home, adept in guest satisfaction and organization skills. Excelled in developing training programs and streamlining processes, enhancing customer service and operational efficiency. Demonstrated commitment to excellence and confidentiality, significantly improving client satisfaction and team communication.
Overview
11
11
years of professional experience
Work History
Assistant Director Of Housekeeping
Jasper General Nursing Home
Bay Springs, MS
09.2024 - Current
- Developed training programs for new hires, streamlining onboarding processes and promoting employee retention.
- Managed inventory control, ensuring the timely replenishment of supplies and minimizing waste.
- Addressed guest concerns promptly and professionally, demonstrating a commitment to customer service excellence.
- Enhanced guest satisfaction by implementing efficient housekeeping processes and maintaining high cleanliness standards.
Player Services Shift Supervisor
Pearl River Resort Hotel and Casino
Philadelphia, MS
06.2014 - 09.2022
- Achieved lifelong aspiration through proven work ethic, dedication, and visualization.
- Managed full-time sports career while simultaneously finishing undergraduate studies.
- Developed strong communication skills within the team, fostering a positive atmosphere and promoting teamwork.
- Achieved success in regional tournaments through rigorous practice sessions and continuous skill development.
Education
No Degree - Nursing Assistant
Simply The Best Kare,LLC
Hattiesburg, MS01-2024
Timeline
Assistant Director Of Housekeeping
Jasper General Nursing Home
09.2024 - Current
Player Services Shift Supervisor
Pearl River Resort Hotel and Casino
06.2014 - 09.2022
No Degree - Nursing Assistant
Simply The Best Kare,LLC