Cass Mortenson
Fargo,ND
Summary
Well-trained Restaurant/Bar Manager with twenty-two years of experience in the hospitality industry. Passionate leader with the ability to create a positive work environment and improve employee retention. Customer service is a top priority which has built a loyal customer base over the past twenty plus years, with many customers following as place of employment changed over the years.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Sickies Garage
02.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assistant General Manager
Barcode Bar & Grill
02.2018 - 02.2022
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
General Manager
9 Iron Bar & Grill
04.2015 - 02.2018
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee evaluations, and contract details.
General Manager
Shotgun Sally's Rock N Roll Saloon
10.2013 - 04.2015
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Bar Manager
Big D's Bar & Grill
01.2013 - 10.2013
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
General Manager
O'Leary's Irish Pub
01.2011 - 01.2013
Assistant Manager
01.2016 - 01.2017
Bartender
01.2017 - 01.2018
Education
Associate of Applied Science - Land Surveying & Civil Engineering Technology
North Dakota State College of Science
Wahpeton, ND05.2001
Skills
- Customer Service and Engagement
- Inventory Control
- Team Building and Leadership
- POS systems operations
- Problem-Solving
- Mentoring and Coaching
Timeline
Assistant Manager
Sickies Garage
02.2022 - Current
Assistant General Manager
Barcode Bar & Grill
02.2018 - 02.2022
Bartender
01.2017 - 01.2018
Assistant Manager
01.2016 - 01.2017
General Manager
9 Iron Bar & Grill
04.2015 - 02.2018
General Manager
Shotgun Sally's Rock N Roll Saloon
10.2013 - 04.2015
Bar Manager
Big D's Bar & Grill
01.2013 - 10.2013
General Manager
O'Leary's Irish Pub
01.2011 - 01.2013
Associate of Applied Science - Land Surveying & Civil Engineering Technology
North Dakota State College of Science
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