Cassae Hischer

Lead Certified Pharmacy Technician

Saint Croix Health

10.2011 - Current

Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Supervised 12 pharmacy technicians and coordinated day-to-day assignments.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Reviewed and verified customer information and insurance provider information.
Collected co-payments or full payments from customers.
Developed and implemented improvements to pharmacy organization system.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Stocked, labeled, and inventoried medication to keep accurate records.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Set up and modified patient profiles in RX30 to include current information such as medications and insurance details.
Resolved third-party billing, computer system and customer service issues.
Set up and modified patient profiles to include current medications and insurance details.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Managed opening and closing duties for pharmacy.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.