Cassandra Barragan
Service Manager
FRISCO,TX
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings five year background maintaining customer satisfaction and contributing to company success. Proficient in Kronos, Excel, Google, ISS45 Office, Veribalance and SRR (Short Sale Restriction Report).
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Customer Service Manager
United Supermarkets
Frisco, TX
10.2021 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Assistant Customer Service Manager
United Supermarkets
Frisco, TX
10.2020 - 10.2021
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
- Created and enhanced call sequencing flows and scripts to enhance team performance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
Bookkeeper
United Supermarkets
Frisco, TX
01.2018 - 09.2020
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Identified accounting errors when cross-referencing documents and database information.
- Posted daily receipts and payments in accordance with corporate protocols.
- Completed payroll for employees and maintained detailed records of procedures.
Home Health Aide
Medicare Resource Center
The Colony, TX
06.2016 - 11.2017
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Transported clients for medical and personal outings.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Education
High School Diploma -
Centennial High School
Frisco, TX 08.2012 - 06.2016
Skills
Personnel training and development
Inter-department collaboration
Customer Relations
Cash Handling
Exceptional telephone etiquette
Schedule Management
Retail platforms
Staff Management
Complaint resolution
Accomplishments
- Won employee of the month award in 2019.
- Supervised team of 70-175 staff members.
- Used Microsoft Excel to develop store expense tracking spreadsheets.
- Successfully recruited and trained multiple new customer service representatives.
Certification
TABC Training- renewed every two years
Timeline
TABC Training- renewed every two years
01-2023
Customer Service Manager
United Supermarkets
10.2021 - Current
Assistant Customer Service Manager
United Supermarkets
10.2020 - 10.2021
Food Handlers Certificate- renew every five years
10-2020
Bookkeeper
United Supermarkets
01.2018 - 09.2020
Home Health Aide
Medicare Resource Center
06.2016 - 11.2017
High School Diploma -
Centennial High School
08.2012 - 06.2016